Project and Change Delivery Manager (Ref: 22366)

Job summary

Job description

Role: Project and Change Delivery Manager

Business: Office of Public Guardian (OPG)

Location: National (Based at your local MoJ National Hub)

Grade: SEO (Senior Executive Officer)

Salary: The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location.

Contract Type: Permanent

Minimum Hours: Full time

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

• This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future. As Project and Change Delivery Manager, you will be a flexible delivery resource within the Transformation Directorate, helping to progress a varied range of priority projects and change initiatives
• If successful, you could manage a defined project, lead a change workstream, coordinate several smaller priorities or provide focused delivery support where additional capacity is needed. You will bring structure and pace to the work by clarifying outcomes, developing proportionate plans, coordinating activity and helping teams implement change successfully.
• The work will vary according to organisational need, and you may move between assignments as priorities change. Some assignments will require project management skills, while others may focus more heavily on change delivery, implementation, service improvement or coordinating a short piece of priority work. You will work with project leads, operational colleagues and subject-matter experts to agree the right approach and see activity through to completion.

Duties and Responsibilities

• Flexible delivery – Manage a defined project, lead a change workstream, coordinate several smaller priorities or undertake a focused piece of delivery work, adapting the approach to the assignment.
• Planning – Develop and maintain clear delivery plans, milestones, actions and responsibilities, updating them as circumstances change.
• Change implementation – Work with colleagues to understand impacts, coordinate engagement and implementation activity, and support readiness for new processes or ways of working.
• Team coordination – Coordinate the contributions of project team members and subject-matter experts, clarify actions and follow up progress.
• Stakeholder engagement – Build effective working relationships, communicate plans and progress clearly, and involve the right people in delivery and change activity.
• Governance and reporting – Maintain proportionate project controls and provide clear progress reports, escalating decisions or concerns when needed.
• Risks and issues – Identify and monitor risks, issues and dependencies, agree practical mitigating actions and escalate matters outside your authority.
• Resources – Coordinate available people and specialist input, highlight resource pressures and support the project lead or sponsor with budget monitoring where required.
• Outcomes – Track delivery of agreed outputs and contribute to monitoring whether the change is achieving its intended outcomes.
• Continuous improvement – Capture lessons, act on feedback and share practical improvements with colleagues.

Agreed Expectations

The successful candidate will be expected to work from their base location (This will be your closest MoJ National Hub) on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Skills & Qualifications

Essential Skills

• Experience of delivering projects, change initiatives or defined pieces of priority work, including planning activity, coordinating others, monitoring progress and balancing competing demands (Lead criterion).
• Experience of using project delivery methods and controls, including plans, milestones, risks, issues, actions and reporting.
• Experience of supporting the delivery of organisational or operational change, including engaging colleagues, understanding impacts and helping to implement new ways of working.
• Ability to coordinate contributions from a range of colleagues, maintain momentum and follow through on agreed actions.
• Good stakeholder management and communication skills, with the ability to explain project information clearly and build effective working relationships.
• Ability to identify delivery risks and issues, take practical action and escalate appropriately.
• Ability to organise your own workload, adapt to changing priorities and work effectively across more than one area.

Desirable Skills

The criteria below are desirable only. They will not ordinarily be assessed during the recruitment process but may be used to distinguish between candidates with tied scores.

• A recognised project delivery or change management qualification, such as APM Project Management Qualification, PRINCE2 Practitioner, Agile project delivery or a recognised change management qualification.
• Experience of delivering service improvement or organisational change in a complex operational environment.
• Experience of using waterfall, agile or hybrid delivery approaches.
• Experience of supporting benefits tracking, implementation planning or project assurance.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• A CV and detailing your career history. CV’s will be assessed against the essential & desirable skills above (no more than two pages).
• Statement of Suitability of no more than 1000 words, to demonstrate your experience against the essential skills required for this role.

In the event that we receive a large number of applications, we will conduct an initial sift based on the lead criteria:

• Experience of delivering projects, change initiatives or defined pieces of priority work, including planning activity, coordinating others, monitoring progress and balancing competing demands.

Intervie