Customer Safety Administrator

We’re looking for two Customer Safety Administrators to join the Customer Safety team and provide essential administrative support across Fire Safety, Asbestos, Lifting and Water Safety.

You’ll play a key role in supporting the delivery of Customer Safety programmes, coordinating appointments, managing information, monitoring workstreams and producing accurate reports. You’ll work closely with internal teams, contractors, customers and other stakeholders to make sure safety programmes are delivered effectively and on time.

Key responsibilities

• Provide effective administrative support to enable the delivery of Customer Safety programmes across Fire Safety, Asbestos, Lifting and Water Safety.
• Coordinate access appointments for Customer Safety programmes and risk assessments.
• Manage and prioritise customer and colleague contacts relating to Customer and Building Safety, including emails, internal requests and telephone enquiries.
• Review digital workstreams, identifying priorities and escalating issues to the Customer Safety team where required.
• Support annual programmes of work and recommendations arising from risk assessments, including allocating work, raising jobs and purchase orders, and communicating with internal and external customers.
• Produce regular assurance reports to support Customer Safety delivery activities and KPI monitoring.
• Collect, input and maintain accurate information within management systems, working with teams and stakeholders to ensure records are complete and up to date.
• Support mandatory and best-practice compliance requirements across the housing sector.
• Help promote the importance of Customer and Building Safety across the organisation and through customer-facing campaigns.

What we’re looking for

We’d love to hear from you if you:

• Have a strong administrative background and can work confidently both independently and as part of a team.
• Have excellent IT skills and practical experience using Microsoft applications and internal management systems.
• Have exceptional interpersonal skills and a proactive, enthusiastic and self-motivated approach.
• Have excellent communication skills and enjoy working collaboratively with a wide range of people.
• Are comfortable working in a rapidly changing environment and managing competing priorities.
• Can work effectively under pressure while maintaining a high standard of accuracy and customer service.
• Have excellent troubleshooting and problem-solving skills.
• Are confident handling information, maintaining accurate records and producing reports.
• Take pride in delivering an outstanding service to colleagues and the teams you support.
• Understand the importance of Customer and Building Safety and the role effective administration plays in supporting compliance.

For more information or to apply, please submit your Cv or contact Harvey Baker on [phone removed]