Administration Officer

Tribunal Hearing Centre Administrative Officer (Clerking Support) - Temp Contract
Location: London

If you're confident working with the public, thrive in a busy office environment, and take real pride in accuracy, this is a fantastic opportunity to support hearings from start to finish for a reputed client.

What you'll be doing:
* Welcome members of the public, legal representatives, and judicial panel members in person and by telephone
* Process correspondence in both manual and electronic formats, following current guidance
* Update appeals and hearing outcomes on the database accurately and in a timely way
* Support the day-to-day running of hearings-helping ensure matters are managed on time and in line with clerking guidance, including recording of the hearing
* Draft standard correspondence and respond to customer queries so people understand the hearing process
* Support listings and scheduling, including reacting to urgent matters and ensuring judicial time is used efficiently
* Maintain strong administration and data entry standards, including secure information handling and compliance with retention/data loss protocols
* Contribute to operational and health & safety activity, including issue logging and facility checks
* Use service scripts and knowledge articles to signpost users to appropriate support, including for users with complex needs

What you'll bring:
* Strong customer service skills, with confidence dealing with the general public, legal representatives, and Judiciary
* Excellent administrative capability and strong IT confidence-Microsoft Office, Excel and Teams
* Clear, professional communication-both written and verbal
* A calm, responsive approach when handling queries on the day, including managing potential escalation appropriately
* Accuracy and attention to detail, especially when updating records and producing documents

Additional information:
* Monday to Friday, 9:00am-5:00pm (fully office based)
* Pay: £13.36 per hour for 12 weeks, then £15.59
* Clearance: Basic DBS to be processed by Brook Street
* Assignment until 31/03/27, with the possibility of extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.