Lead Business Analyst

Lead Business Analyst Manchester | 2 days per week on-site£450 per day | Inside IR35ASAP startWe are looking for an experienced Lead Business Analyst to join a major transformation programme within a large telecommunications organisation.This is a senior role working across Sales & Fulfilment, helping to shape customer journeys, business capabilities and the processes required to support a more scalable and consistent customer experience.The RoleYou will work across business, product and technology teams to understand complex requirements, shape solutions and drive change across a large-scale transformation programme.Key responsibilities will include:Mapping and improving end-to-end customer journeys and business processes.Working across multiple products and capabilities to identify opportunities for standardisation and improvement.Supporting the development of scalable sales and ordering capabilities.Working closely with senior stakeholders across Product, Technology, Operations and the wider business.Translating strategic objectives and complex business problems into clear requirements and actionable outcomes.Defining epics, features, user stories and acceptance criteria within an Agile environment.Facilitating workshops and bringing together stakeholders from multiple business and technical areas.Developing reusable approaches, frameworks and best practices for business analysis.Providing leadership and guidance to other Business Analysts where required.About YouWe're looking for someone with:Significant experience working as a Senior / Lead Business Analyst within a large-scale transformation environment.Strong experience within Telecommunications / Telco.Proven experience delivering complex business analysis across large transformation programmes.Strong understanding of customer journeys, sales processes and fulfilment/order management.Experience working across multiple products, capabilities and business functions.Excellent senior stakeholder management and communication skills.The ability to operate comfortably in ambiguous and complex environments, bringing structure to strategic problems.Strong Agile experience, including epics, features, user stories and requirements definition.Experience working closely with Product, Technology and Operations teams.DetailsLocation: Manchester – 2 days on-site per weekRate: £450 per dayIR35: Inside IR35Start: ASAPDuration: Contract opportunity