Executive IT Support Technician

Client: Hospital Job Title: Executive IT Support Technician Location: Tampa, FL Work Arrangement: 100% Onsite Contract Length: 6-months to turn perm Hourly Pay Rate: USD 36/hr.-USD 45/hr Rollover Salary Range: USD 75k-USD 95k Position Summary The Executive Support Technician provides dedicated, high-touch technology support to executive leadership and the executive support environment. The position serves as the primary point of contact for executive technology needs and delivers timely, discreet, professional, and highly reliable support across computers, mobile devices, collaboration platforms, conference-room technology, connectivity, and supported applications. Executive support is the primary responsibility. When executive demand does not require immediate attention, the technician assists the broader IT Service Delivery organization with printer support, Service Desk incidents and requests, endpoint deployments, device refreshes, hardware lifecycle activities, operational coverage, and assigned technology initiatives. The role requires a technically versatile professional who can work independently, remain composed during high-priority situations, communicate effectively with executives and executive assistants, and coordinate resolution across Network, Cybersecurity, Infrastructure, Telecommunications, AV, Service Desk, Device Support, and other technical teams. The technician maintains ownership from initial contact through resolution. Essential Duties and Responsibilities 1 - Executive and VIP Technology Support · Serve as the primary IT support resource for executive leadership, executive assistants, and designated executive areas. · Provide white-glove in-person, remote, and telephone support with urgency, discretion, and professionalism. · Build trusted working relationships with executives, assistants, administrative staff, security personnel, and technical partners. · Troubleshoot technology issues while minimizing interruption to executive responsibilities, meetings, communications, and business activities. · Maintain ownership of executive incidents and requests through resolution, including when another technical team must assist. · Communicate progress, risks, dependencies, and next actions clearly and appropriately. · Protect sensitive information encountered while supporting executive users and environments. 2 - Endpoint and Peripheral Support · Install, configure, troubleshoot, maintain, replace, and support Windows and macOS computers. · Support desktops, laptops, docking stations, monitors, printers, label printers, and other approved peripherals. · Perform routine maintenance, software updates, configuration changes, hardware replacements, deployments, refreshes, upgrades, moves, and decommissioning. · Ensure replacement and upgraded devices are configured correctly and transitioned with minimal disruption. · Maintain accurate documentation of assigned equipment, repairs, replacements, and device disposition. · Assist with testing and validation of new devices, operating systems, software, and technical solutions. 3 - Mobile Device and Mobility Support · Configure and troubleshoot smartphones, tablets, approved mobile applications, mobile-device management, corporate access, and secure connectivity. · Assist with device replacements, upgrades, carrier-related issues, and transitions. · Troubleshoot mobile email, calendar, collaboration, authentication, VPN, synchronization, and application integration. · Coordinate with Telecommunications, Cybersecurity, application, and infrastructure teams when advanced assistance is required. 4 - Microsoft 365 and Collaboration Support · Provide advanced support for Microsoft Outlook, Teams, Microsoft 365 applications, Zoom, WebEx, and mobile synchronization. · Support email, calendar delegation, shared workflows, access, and cross-platform synchronization involving executives and their assistants. · Engage messaging, identity, Microsoft 365, or application subject-matter experts when advanced support is required. 5 - Executive Meeting, AV, and Event Support · Prepare, test, and support executive offices, conference rooms, leadership meetings, forums, and special events. · Support displays, microphones, speakers, cameras, video-conferencing equipment, and presentation technology. · Perform readiness checks before high-priority meetings and establish practical backup options. · Respond quickly to meeting-access, audio, video, presentation, platform, and connectivity problems. · Coordinate with AV, Collaboration, Network, and Telecommunications teams while retaining communication and follow-through. 6 - Connectivity and Access Support · Troubleshoot Wi-Fi, VPN, remote access, multifactor authentication, application access, and general connectivity issues. · Provide basic network troubleshooting in offices, remote locations, executive areas, and other approved environments. · Escalate advanced network, infrastructure, security, or access issues appr…