Executive Case Manager (Ref: 22474)

Job summary

Job description

Role: Executive Case Manager

Business: Office of Public Guardian (OPG)

Location: OPG Embankment House, Nottingham

Grade: Executive Officer (EO)

Salary: National: £29,303 - £31,061

Contract Type: Permanent

Minimum Hours: 22:2

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The Supervision team supports the Public Guardian in carrying out her statutory function. We do this by upholding the principles of the Mental Capacity Act (2005) in England and Wales. We ensure deputies and guardians carry out their legal duties and take appropriate and proportionate action if they do not; we have a duty to review and investigate concerns about abuse by deputies.

• Are you passionate about supporting some of society’s most vulnerable citizens who have lost mental capacity?

• Do you enjoy working in a varied and fast-paced environment, investigating and working on complex cases and bringing them to resolution?

• Are you enthusiastic about working within a strong team, sharing your knowledge and expertise and learning from those around you?

• Are you looking for an opportunity to share your ideas, influence positive change, and play a key role in shaping how we deliver our services?

Successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. Our vision is for the Office of the Public Guardian to strengthen supported decision making. We encourage freedom of decisions for all who can make decisions, giving support as required, and provide protection for those who cannot.

Duties and Responsibilities

• Manage a caseload of complex cases or an investigation, making the best use of available time and resources to ensure you meet performance expectations.
• Regularly monitor performance against key milestones and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
• Work closely with colleagues to resolve problems quickly and improve performance, using management information and feedback from Deputies and third parties; analyse performance and ensure a professional and responsive approach to the supervision and investigation of deputies, remaining alert to emerging issues and trends which might impact your work area.
• Contribute and participate at local management meetings and business level forums. Proactively lead and participate in relevant working groups and committees. Liaise and collaborate with colleagues to ensure that work is effectively managed and to foster effective working relationships.
• Refer to Legal and Policy for advice and guidance as appropriate and ensure you comply with their input.
• Produce witness statements as required and, rarely, attend Court.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

All new starters in the Nottingham Supervision team are required to attend the office full time (37 hours per week) during the first 3 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part-time working can commence. Consolidation is expected to take up to 6 months.

In OPG’s Nottingham Supervision team we offer hybrid working for staff members that meet the performance, conduct and probation requirements.

We require part-time staff to commit to at least 22:12 working hours over 3 days per week as a minimum.

We encourage a hybrid way of working which includes some remote/home working alongside office working.

Skills & Qualification

Essential Skills

• Ability to manage and resolve complex cases or investigations, through the analysis of multiple sources of information
• Demonstrates strong written, telephone and oral communication skills.
• A self-starter able to work on their own initiative, managing competing priorities in a fast paced and challenging environment
• Ability to work with colleagues within your own team and those from other parts of the OPG, as well as external stakeholders
• Proficient in standard Microsoft Office packages including Word, Teams, PowerPoint and Excel.

Desirable Skills

• Knowledge of the MCA and Code of Practice leading to an understanding of the impact of Court of Protection, legal and policy decisions and how to operationalise them.
• Ability to lead and motivate teams with a focus on successful change management, and the embedding of excellent customer service.

Application process

This recruitment will follow the Civil Service Success Profile process.

• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential and desirable skills required for this role.
• Behaviour statements of no more than 250 words against the following Behaviour, at Level EO: Making Effective Decisions

Should a large number of applications be received, an initial sift will be conducted on the lead behaviour, Making Effective Decisions.

This will be sifted on your specific examples of relevant skills and experience referenced to the Essential and Desirable Skills criteria listed above. We actively encourage you to sell yourself as an individual by demonstrating the personal strengths and experience required.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at Level EO:

• Making effective decisions (lead criteria)
• Managing a quality service
• Communicating and influencing

• Your Experience of working collaboratively

Interviews will be held face to face at OPG Embankment House, Nottingham.

Feedback will only be provided if you attend an interview.

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