Content Designer

Job summary

This role currently sits within the People and Communications directorate as part of the User Centred Design team. You will be working alongside a multi-discipline team of content designers, user researchers and customer insight specialists, creating user-centred services and setting the standards and direction needed to improve customer experience.

We are looking for a Content Designer to join our User Design team. Working alongside the rest of the team, you will provide content design expertise on all digital services, guidance and letters where content design is a key part of the scope, using a variety of user experience techniques and methodologies. Alongside this, you will hold responsibility for content quality and mentor content colleagues.

We are a small team that works closely and collaboratively. You will be supported by colleagues and encouraged to suggest improvements, make changes and solve problems together.

You will have the opportunity to work across different services and different types of content, working with teams across the Insolvency Service.

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

Job description

As Content Designer, you will work within the User Design team to lead on major pieces of content work. This is an exciting role to drive customer-focussed improvement across the Insolvency Service.

You will work on a mix of notifications, forms, GOV.UK content and digital services. You will be responsible for writing high-profile advice, as well as working on new functionality and improvements to user experience across our services. You will lead complex projects and manage senior stakeholders. You will support and train other Content Designers and conduct regular audits on our digital estate.

Responsibilities

As Content Designer, you will:

• ensure content meets user needs and allows users to complete essential tasks
• create, update and review content for end-to-end user journeys
• write letters, GOV.UK guidance, and content for new and existing digital services
• ensure content is in the right format and shown to users in the right place
• use evidence, research and data to make the right content decisions
• work in a multidisciplinary team across digital and non-digital channels
• contribute to and use style guides and design patterns to produce consistent content
• influence stakeholders and manage relationships effectively to influence decisions, deal with challenging situations and remove blockers
• collaborate with user researchers and the wider User Design team to advocate effectively for users
• have a deep understanding of end-to-end journeys and how content is affected within these journeys and identify where journey fixes or content improvements need to be made
• mentor more junior content designers, helping them learn more about content design and gain new skills

Person specification

To be successful in this role, you will require:

• a good understanding of Government Digital Service content standards and experience applying them in practice
• experience of working in multidisciplinary teams
• experience of driving content design practices, tools and techniques
• experience in creating digital and non-digital content as part of an internal or external customer-facing service, including continuous improvement

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of £35,645, Insolvency Service contributes £10,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by art