Senior Technical Delivery Manager (Fixed Term Appointment) (5059)

Job summary

Please note that this is a 47 month fixed term appointment opportunity with the possibility of permanency depending on the needs of the business.

Join Social Security Scotland's Digital, Delivery & Change Division and play a key role in delivering complex digital and technical change. As a Senior Delivery Manager, you will provide leadership across high-profile technology initiatives, ensuring they are delivered safely, effectively and in line with organisational priorities.

The Digital, Delivery & Change Division delivers the infrastructure, digital capabilities and technology solutions that support Social Security Scotland's services and strategic objectives.

Within the Digital Services Branch, the Senior Delivery Manager provides leadership and coordination across a complex digital landscape, working with teams across platforms, architecture, cyber security, engineering and testing, as well as operational and supplier partners.

This is an excellent opportunity for an experienced delivery professional with a strong track record of managing complex technical change in large-scale, multi-disciplinary environments. You will lead delivery activities, manage risks and dependencies, engage stakeholders at all levels and drive continuous improvement to ensure successful outcomes for both services and users.

A Senior Delivery Manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to that of a Delivery Manager role, however Senior Delivery Managers are more experienced across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.

At this role level, you will:
• have strong communication skills and engage senior stakeholders
• coach and mentor Delivery Managers

Job description

Responsibilities

• Coach and lead teams in Agile and Lean practices, advocating for continuous improvement.
• Tailor new ways of working to suit project needs and challenge existing approaches effectively.
• Take responsibility for complex relationships with contracted suppliers, finding and negotiating contractual frameworks to ensure fair value.
• Mediate between stakeholders at all levels, managing expectations and helping discussions on elevated risk and complexity.
• Represent the community to large audiences both internally and externally.
• Apply experience across multiple stages of the product life cycle, discerning progress points and collaborating with Agile delivery operations.
• Engage stakeholders throughout the project, recognising proper deliverables and coordinating with the right people to meet them.
• Optimise team delivery flow, actively addressing complex risks, issues, and dependencies, even in situations with unclear ownership.
• Innovatively unblock issues to ensure delivery momentum is kept.
• Challenge organisational processes to optimise efficiency, adding value through coaching and guiding teams through process implementations.
• Lead continual planning processes in complex environments, extending planning beyond product delivery and coordinating dependencies across services.
• Coach other teams as a crucial point of expertise in planning methodologies.
• Find and rectify problems in team dynamics, conducting Agile 'health checks' and providing the right type of feedback to accelerate team development cycles.

Person specification

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

1. Expert-level ability in supporting delivery momentum, perfecting team delivery flow, actively addressing complex risks, issues, and dependencies, and innovatively unblocking issues even when ownership is unclear or external.
   
2. Expert-level ability in planning, leading continual processes in complex environments, extending planning beyond product delivery, naming, and coordinating dependencies across services, and coaching other teams as a central expertise point

Behaviours:

• Leadership (Level 4)
• Delivering at Pace (Level 4)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:

This role is aligned to Senior Delivery Manager within the Government Digital and Data Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: Delivery manager - Government Digital and Data Profession Capability Framework

Benefits

Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Expected Timeline (subject to change)
Sift – week commencing 28th September 2026.
Interview – week commencing 19th October 2026.
Location – In Person in either Dundee or Glasgow

To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button.

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