Administrative Officer

Administration Assistant
Location: Liverpool

Monday to Friday - Full time

If you're the kind of person who keeps things running smoothly-organised, calm under pressure, and confident communicating with people-this is a brilliant opportunity. Our Client is hiring for a reputed client to join their Tissues Customer Service team and help ensure vital products are selected, dispatched and handled with care, day in day out.
What you'll be doing:
* Provide a highly professional, efficient administration service to support the Tissues Customer Service team
* Oversee and organise the selection and dispatch of tissues on time
* Support day-to-day service delivery including order receipt and product dispatch
* Handle customer complaints and contribute to a responsive customer experience
* Manage invoicing and provide legislative advice and guidance (following the required training)
* Support internal and external audit activity
* Keep accurate records and maintain oversight of relevant documentation
* Operate and upkeep the Customer Relationship Management (CRM) database and other IT-based systems used by the department
* Follow training and information manuals to give customers technical advice relating to tissue storage, tissue preparation and licensing requirements
What you'll bring:
* Strong all-round administration skills with a keen eye for accuracy and organisation
* Experience working with people in a customer service or similar role (including dealing with the public and hospital staff)
* Confident communication skills-both in person and in writing
* A good working knowledge of Word, PowerPoint and Excel
* The ability to work as part of a team to support efficient service delivery
* Confidence with figures and record keeping
* Education to at least NVQ level II (or equivalent)
* Experience and familiarity with office procedures and equipment, with the ability to make the role your own
Additional information:
* You'll receive training to support you in understanding regulatory requirements and providing advice in line with information manuals and guidance provided
Ready to make a real difference with a role that's vital to hospitals nationwide? Apply now and take the next step in your administration career with our Client in Liverpool.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.