Admin Officer

Admin Officer
Location: Norwich NR3-1UP Monday- Friday 9am-5pm Pay rate: £12.86ph

If you're the kind of person who takes pride in getting things right first time, enjoys helping others, and wants a role that keeps matters moving with purpose, we'd love to hear from you. Hiring for an Admin Officer, this is a vital administrative post supporting courts and tribunals-where accuracy, customer care and continuous improvement really matter.

What you'll be doing:
* Prepare papers, files and documents for court/tribunal hearings, meetings and related activities
* Create and update records on an in-house computer system, carrying out data input accurately
* Support day-to-day operations including clerking civil and family courts and tribunals, ensuring materials are up to date
* Handle counter enquiries, and respond to written and telephone queries politely and promptly
* Assist court users and support listing/rota management, checking files and contacting relevant parties
* Serve documents and carry out administrative actions associated with warrants, fines and fees (including chip and pin)
* Support Team Information Board (TIB) meetings-helping ensure they're relevant, timely and productive
* Process casework through accurate documentation and interpretation of information on court files
* Undertake verification and checking of documents, records, claims, returns and statistics to meet quality standards
* Produce basic statistical analysis reports and support straightforward financial processing where required
* Work in a flexible way, including occasional ad hoc support at other local office locations

What you'll bring:
* Excellent customer service skills, with a helpful, prompt and polite approach
* Strong attention to detail-able to interpret information accurately and maintain high standards
* Confidence working to guidelines and instructions, escalating complex issues to a team leader/supervisor
* A continuous improvement mindset-using discretion and initiative within defined processes
* Comfortable communicating professionally with the public, judiciary, magistracy, internal teams and external stakeholders
* Basic numeracy and organisational skills, including the ability to manage workloads against throughput and accuracy targets

Additional information:
* You may have regular contact with court/tribunal users, including members of the Judiciary and the legal profession
* You'll be part of a team with regular management support, and you'll own your own time while collaborating closely with colleagues
Ready to make a real difference? Apply now for this Administrative Officer (AO) - Magistrates opportunity in Norwich and take the next step in a role where your accuracy and customer focus are truly valued.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.