Admin Officer

Admin Officer
Location: Birmingham, B4 6DS
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm flexible
Pay Rate: 13.25 per hour

If you're someone who enjoys helping people through complex processes, keeping accurate records, and supporting essential public services-this role could be a great fit. Our Client is hiring for a Admin Officer who will be at the heart of delivering clear information, smooth hearings, and dependable operational support.

What you'll be doing:
* Validate role and job specification requirements with the client, ensuring the service meets expectations
* Carry out administrative tasks to prepare for, facilitate, and result hearings
* Provide support to users and stakeholders via face to face interaction, telephone (incoming and outbound), and correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right support and services
* Follow complaints policies and procedures-support users through the process and respond promptly to prevent escalation, updating OPTIC as required
* Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
* Manage jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
* Assist with listing and scheduling, supporting urgent matters and adherence to listing policies
* Support enforcement procedures, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
* Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance) under team leader guidance

What you'll bring:
* Confidence handling sensitive conversations with empathy-especially when people have specific or complex needs
* Strong attention to detail, with a commitment to accurate records and compliance
* Excellent communication skills across phone, face to face, and written correspondence
* A calm, proactive approach to risk awareness and urgent situations

Additional information:
Experience isn't the only thing that matters-your ability to follow procedures, meet performance targets, and support others will make the difference.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make an immediate, meaningful impact in Birmingham? Apply now to join a role where your organisation, customer care, and operational reliability are genuinely valued.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.