Admin Officer

Admin Officer
Location: Salisbury, SP2-7EP Monday- Friday 9am-5pm Pay rate: £12.86ph

We're hiring for an Admin Officer to join a busy court environment in Salisbury. This is a front-line administrative role where your calm, confident support helps hearings run smoothly and helps members of the public and stakeholders understand what to do next.

What you'll be doing:
* Carry out administrative tasks to prepare for, facilitate and support hearings
* Provide customer service support in person, by telephone and via webchat, and respond to correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right help and provide clear, consistent information-especially for people with complex needs
* Follow complaints policies and procedures, responding promptly and helping prevent escalation while keeping records updated
* Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
* Support jury service activities, including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
* Assist with listing and scheduling, responding to urgent matters and following listing policies
* Contribute to health and safety activity (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
* Make routine decisions to prioritise your workload and act quickly within established procedures-escalating complex or exceptional matters as required

What you'll bring:
* A flexible approach and confidence to work as part of a team, taking direction from Team Leaders to deliver daily priorities
* Strong digital skills, with proficiency in Microsoft Office and confidence working with databases
* Excellent communication, including the ability to explain complex processes clearly in potentially difficult or distressing situations
* Customer service mindset to support effective participation in hearings, including for witnesses and users dealing with complex circumstances
* Resilience, professionalism and impartiality when handling challenging information
* Sound judgement for non-routine issues such as safeguarding concerns, security risks, or situations involving potentially violent people
* If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

If you're organised, people-focused, and ready to make a real difference in a customer-facing administrative role, we'd love to hear from you. Apply now-our team will review your details and get in touch about next steps.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.