Client & Legal Knowledge Engineer

The role The Client and Legal Knowledge Engineer sits within the Client and Legal Knowledge team and supports the evolution of the firm’s knowledge role in an AI-enabled environment. The role helps turn legal knowledge, client knowledge and expert insight into structured, governed and reusable knowledge assets that can be discovered, applied and improved across the firm. Working across the Client and Legal Knowledge portfolio, the role will identify, shape and support practical use cases that improve how the firm captures, structures, searches, navigates and reuses trusted knowledge. This includes supporting knowledge products, platforms, enterprise search, intranet journeys, guided content experiences, taxonomy, content operations, adoption and AI-enabled knowledge initiatives. This is a knowledge role with a strong technology component. It combines legal knowledge management, client knowledge, content architecture, product thinking and responsible use of emerging technologies to improve consistency, reuse, productivity and client service while maintaining appropriate governance and confidentiality controls. Who you will work with You will work as part of the Client and Legal Knowledge team, collaborating with colleagues across Knowledge Products and Platforms, client knowledge, legal knowledge, data, taxonomy, search, content architecture, adoption and knowledge operations. You will partner with Knowledge Lawyers, client knowledge colleagues, fee earners and practice-facing knowledge teams to understand user needs and identify where trusted knowledge can be structured, automated, surfaced or reused more effectively. You will also work with Product Managers, IT, Innovation, Risk, Compliance and other business services teams to ensure knowledge solutions are practical, secure, governed and aligned with the firm’s broader knowledge and technology strategy. What you will be responsible for Knowledge engineering across the Client and Legal Knowledge portfolio: Design knowledge models, metadata approaches and content structures that support search, AI retrieval, product development and reuse across the Client and Legal Knowledge portfolio. Work with Knowledge Lawyers, client knowledge colleagues, product teams and knowledge operations colleagues to identify repeatable workflows, common questions and opportunities for standardisation. Ensure knowledge assets are aligned with firm standards, relevant governance requirements and agreed content, metadata and taxonomy principles. AI-enabled knowledge solutions: Support the development of AI-enabled knowledge experiences grounded in trusted firm content. Help design retrieval, prompt and workflow approaches that improve access to client and legal knowledge. Evaluate AI-enabled outputs from a knowledge quality, usability, confidentiality and governance perspective. Contribute to guidance and standards for responsible use of AI across legal knowledge products. Knowledge Search, taxonomy and discoverability: Take responsibility for seeing agreed search, navigation, taxonomy and intranet improvements through from issue identification to implementation and review. Work with Knowledge Lawyers, product colleagues and content owners to design and maintain user-centred navigation routes, including local topic structures, practice area views, knowledge-type filters and task-based journeys. Apply and improve knowledge taxonomies, metadata models and content classification approaches, including local topics, knowledge types, jurisdiction, practice area, legal topic, document type and lifecycle status where relevant. Use search analytics, user feedback and content performance signals to identify gaps, duplication, poor findability and opportunities to improve the user experience. Partner with content owners to ensure intranet pages, knowledge collections and search experiences remain current, well-structured, governed and aligned with agreed taxonomy and metadata standards. Client and Legal Knowledge portfolio use cases and adoption: Identify, shape and support practical knowledge engineering use cases across the Client and Legal Knowledge portfolio, including legal knowledge, client knowledge, knowledge products, search, intranet, taxonomy, content operations, adoption and AI-enabled knowledge initiatives. Work with colleagues across Client and Legal Knowledge to understand common pain points, repeated requests, user journeys and opportunities to improve how knowledge is created, structured, surfaced, governed and reused. Translate portfolio-wide needs into clear requirements, prototypes, pilots and prioritised improvements, ensuring use cases are grounded in trusted content, clear user needs, appropriate governance and practical delivery considerations. Connect related activity across content, product, search, taxonomy, data, adoption and operations so that solutions are reusable, scalable and aligned with the firm’s knowledge strategy. Measure adoption, user satisfaction and…