Admissions Officer – EK

Admissions Officer

Education & Inclusion Directorate
London Borough of Redbridge
Location: Lynton House, Ilford
Hours: 36 hours per week
Rate: 18.11 per hour
Contract: Temporary

Join a Team That Helps Shape Children’s Futures

London Borough of Redbridge seeks a dedicated and customer-focused Admissions Officer to join the School Admissions and Awards Team within the Education and Inclusion Directorate.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment and making a positive impact on the lives of children and families across the borough. You will play a key role in delivering statutory school admissions services, ensuring children receive school places and that families receive timely, professional advice and support throughout the admissions process.

About the Role

As an Admissions Officer, you will be responsible for supporting the efficient delivery of Redbridge’s school admissions functions, working closely with parents, schools, colleagues and partner organisations.

You will manage a varied workload, ensuring all admissions processes are completed accurately and within statutory timescales while maintaining the highest standards of customer service and safeguarding.

Key Responsibilities

• Process school admissions applications and awards in line with legislation and local admissions arrangements.
• Provide advice and guidance to parents, carers and schools on admissions procedures and decisions.
• Respond to applications, emails and written correspondence within agreed service standards.
• Maintain accurate records and case files using internal databases and systems.
• Support the preparation of documentation for school admission appeals.
• Work collaboratively with internal and external stakeholders to ensure children access education as quickly as possible.
• Contribute to service improvements and the continuous development of admissions processes.
• Ensure compliance with data protection, safeguarding, equality and customer service standards.

What We’re Looking For

We are looking for a highly organised and detail-oriented individual who can communicate effectively with a diverse range of customers and stakeholders.

Essential Requirements

• GCSEs (or equivalent) in English and Mathematics.
• Previous administrative experience within an office environment.
• Experience of dealing directly with members of the public.
• Strong customer service and communication skills.
• Ability to manage a busy workload and meet competing deadlines.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• Strong attention to detail and accuracy when handling sensitive information.
• Ability to work independently and use initiative within established procedures.
• Commitment to equality, safeguarding and excellent customer care.

Desirable Skills & Experience

• Experience using databases and case management systems.
• Knowledge of school admissions processes or education services.
• Experience preparing detailed documentation and electronic case files.
• Ability to analyse information and resolve complex enquiries effectively.

Why Join Redbridge?

• Opportunity to make a meaningful impact on children’s access to education.
• Collaborative and supportive team environment.
• Valuable experience within a large London local authority.
• Chance to develop specialist knowledge in education admissions and appeals.
• Contribute to a service that directly supports families across the borough.

If you are an organised administrator with excellent customer service skills and a passion for supporting children and families, we’d love to hear from you.

Apply now to be part of a team committed to delivering a high-quality admissions service for the residents of Redbridge.