German - Speaking VIP concierge in Lisbon

Your responsibilities and impact as a VIP Concierge will include: Managing requests from VIP clients via phone, email, and chat in German and English Coordinating exclusive reservations and travel bookings tailored to client preferences Providing expert advice on luxury dining, events, shopping, and cultural activities Handling urgent and complex requests with efficiency and discretion Ensuring an exceptional, personalized experience from start to finish Skills, qualifications, and interests needed to succeed in this role: You are a native-level German speaker and have at least a B2 level of English You have experience in customer service, hospitality, travel, or luxury services You are a strong communicator with a proactive and solution-oriented mindset You enjoy working with international clients and creating exceptional experiences You are adaptable, detail-oriented, and confident in handling high expectations What’s in it for you? Permanent contract (CDI) with a 3-month probation period 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday Gross salary of 21.000€, paid over 14 months Attractive performance bonus paid quarterly Hybrid work model after 3 months Meal voucher card 30€ monthly transport allowance Full health insurance coverage including dental and optical coverage after 6 months Office located in central Lisbon – Avenida da Liberdade Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you.