Admin Officer/ Reception

Reception & Security Support Officer
Location: Dudley
9-5pm Monday-Friday each week
Pay Rate: £12.71ph

You'll be the friendly face and calm voice that keeps the building running smoothly-welcoming visitors and phone callers, handling day-to-day administration, and helping maintain a safe, secure environment for colleagues and people on probation.
What you'll be doing:
* Acting as the first point of contact on reception, greeting visitors professionally (face to face, telephone and email) and logging arrivals/departures
* Issuing visitor passes and security fobs, and ensuring the right staff member is notified promptly
* Answering general enquiries about the Probation Service and signposting to local support services (e.g., food banks), escalating more detailed questions to a manager
* Using tact and situational awareness to help diffuse potentially difficult situations and identify when additional support is needed
* Staying alert to potential safeguarding or risk concerns and taking appropriate action (including updating records)
* Managing building logistics: mail handling, PPE and stationery ordering, deliveries, and meeting room/hot desk/car parking bookings
* Supporting events with setup and event registration as required
* Handling day-to-day petty cash and transporting petty cash and travel warrants between probation properties
What you'll bring:
* Confidence working in a public-facing role with strong communication skills and professional phone manner
* A calm, observant approach to safety, security and safeguarding awareness
* Discretion, diplomacy and the ability to act quickly when escalation is required
* Reliability with administrative tasks, logs, bookings and coordination
Additional information:
* You may be required to act as key holder, support health and safety activities, operate physical security procedures, and assist with fire/panic alarm testing and CCTV monitoring
* In the absence of a line manager, you may support risk assessments where trained, and act as Fire Warden/First Aider where needed
If you're looking for a role where your communication, care and attention to detail make a real difference every day, we'd love to hear from you. Apply now via Brook Street for consideration with our client in Dudley.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.