Admin Manager - Birmingham

Job summary

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

Job description

The successful candidate will be required to manage a team of up to 8 administrative staff which may include apprentices and agency staff.

The Admin Support Manager is required to:

• balance workload demand against available resources, working closely with the Senior Office Manager and the relevant Deputy Heads
• line management responsibilities including HR, staff management and staff performance activities/reporting, linking objectives to local and divisional targets and expectations
• lead regular team meetings including management briefings, monitoring the team’s performance, identifying and addressing issues as they arise
• build and promote an inclusive culture with an acceptance and understanding of individual differences
• be committed to the wellbeing, health and safety of your staff both in the office and working from home
• be committed to the development of yourself and others with a focus on continuous improvement
• ensure audits are completed as per the local audit plan, providing feedback on findings to senior management and staff

Responsibilities

The Admin Support Manager will be responsible for:

• managing workflow to ensure targets and quality standards are met and are consistent across the team
• providing technical advice and support to the team as and when it is required
• providing support to the Senior Office Manager and the rest of the management team
• compiling the monthly performance statistics within 3 working days of month end and providing regular commentary to the management team
• ensuring adequate resource to ensure that casework is completed against departmental targets
• identifying and addressing training needs within the team, ensuring that procedural changes and all desk instructions are up to date and clear
• managing of a number of busy inboxes and spreadsheets
• overseeing the quality and consistency of data input onto various in-house case management systems
• allocating cases, disclosure requests and technical queries to the vetting team

Person specification

The successful candidate must:

• demonstrate strong and effective leadership
• be able to evidence managing their own and their team's workload to address peaks and troughs whilst meeting deadlines and maintaining outputs
• have strong written and verbal communication skills
• have a good knowledge of IT – Microsoft Office Applications and a willingness to learn about Insolvency Service case management systems
• have an awareness of the work undertaken by the Insolvency Service or the ability to assimilate the knowledge quickly
• work collaboratively to deliver the key responsibilities of the post in a flexible and responsive manner, responding positively to changes of priority as work demands dictate
• demonstrate an ability to work on your own initiative and as part of a team
• be able to remain focused on both your own and the team’s priorities when under pressure
• have evidence of attending and actively participating in meetings including producing notes
• have evidence of encouraging effective communications with team members, management and other contacts

Knowledge or experience of the work of Compliance and Targeting team is desirable but not a necessity.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

Alongside your salary of £30,000, Insolvency Service contributes £8,691 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit