Technical Helpdesk Engineer

The Technical Helpdesk Enginee r will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will: record data into the computer system provide vehicle and concern detail about cases identify and report on vehicle case histories, trends, and analysis deal with and respond to telephone calls and emails Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will: be an automotive professional have excellent automotive knowledge have worked within a high-performance, collaborative, constructive peer group be able to describe and understand complex technical issues clearly be confident in technical concern resolution be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements have qualification of City and Guilds or NVQ L3 have a HV qualification (IMI3 or higher) be PC Literate At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: up to £42,500 per year per year (depending on experience) 25-days annual leave per year Paid business expenses Cashback Health Care Scheme Car salary exchange scheme Potential to progress within the company, with global opportunities updated regularly Working pattern and location 40 hours per week Monday – Friday Location: Daventry office based (home office 1 day/week) Permanent contract You can learn more about MSX International on our website: MSX International - MSXI MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries .