Business Change and Benefits Support Manager (Ref: 22145)

Job summary

This position is based Nationally.

Job description

Role: Business Change and Benefits Support ManagerBusiness: Office of Public Guardian (OPG)Location: National with occasional travel required to OPG offices in Nottingham or Birmingham.Grade: Higher Executive Officer (HEO)Salary: National minimum starting salary: £35,335 London minimum starting salary: £40,014Contract Type: Permanent Minimum Hours: Full time and part time contracts available

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

This role sits within the OPG Transformation Directorate Change Team and supports the Benefits and Change Manager across the portfolio change initiatives. The role contributes to change readiness assessments, communications and stakeholder engagement, benefits management and governance, data quality assurance, compliance monitoring, change network management, and the production of governance and reporting materials.

Duties and Responsibilities:

1. Change Management

• Support the development and application of business change and CI products, such as impact assessments, readiness checklists, plans, and communication materials.
• Ensure change leads, project managers and business owners effectively use change management/CI tools and techniques.

2. Benefits Management

• Assist embedding benefits management framework and processes, ensuring benefits realisation plans align with business change and operational activities.
• Support portfolio benefits reporting, and ensure benefits activity, documentation and deliverables are fully compliant with the OPG Benefits Management Framework, maintaining high standards of accuracy and governance.
• Provide effective challenge to stakeholders on the quality of the benefits data, assumptions, improving the overall integrity of benefits submissions, escalating risks as needed.
• Monitor compliance with OPG governance processes and standards, escalating risks, issues or non-compliance through appropriate routes.

3. Stakeholder Engagement & Communication:

• Engage with business owners, change leads, and benefits owners to align change, CI and benefits activities with OPG’s strategic objectives.
• Support the development of OPG and MoJ-wide change, CI and benefits networks to standardise approaches and maximise efficiencies.
• Assist in producing materials for governance meetings, including Portfolio Change Board reports and presentations.
• Maintain Change Team information sharing and Change Network repositories

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Occasional travel to our OPG offices in Birmingham and Nottingham may be required.

Skills & Qualifications

Essential Experience and Skills

• Demonstrable experience of change and benefits management within change portfolios, or transformation environments.
• Experience of working with a Portfolio Management Office PMO, governance, assurance, finance or business change environment.
• Experience of analysing complex data and presenting clear, evidence-based insights and recommendations.
• Experience of engaging with multiple stakeholders, including senior leaders, benefit and business owners, finance teams and project delivery teams.
• Proficient in MS365 applications, particularly Excel and preferably Power BI
• Excellent written, verbal, and stakeholder communication skills.
• Strong organisational and problem-solving skills with keen attention to detail.
• Strong relationship-building skills with the ability to work collaboratively across teams and functions.

Desirable Skills

• Hold or be prepared to work towards a professional qualification in change, benefits.
• Experience supporting business case development or financial or benefits forecasting.

Application Process

CV (2 pages of A4 maximum)

A Behavioural Example based on the behaviour: Changing and Improving (lead behaviour, 250 words) at HEO level

Personal Statement of Suitability of no more than 750 words based on the essential and desirable experience and skills, providing specific examples that demonstrate their relevant experience related to the job description.

Interview Process

strengths-based questions as well as questions relating to the following Civil Service Success Profiles Behaviours –

• Changing and Improving (Level 3)

• Working Together (Level 3)

• Delivering at Pace (Level 3)

Further information on success profiles can be found here: https://www.gov.uk/government/publications/success-profileshttps://www.gov.uk/government/publications/success-profiles

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

You may want to join the virtual briefing session on Tuesday 22nd September 2026 between 11:00 – 11:30am, where we will provide an overview of the role, the organisational context, early priorities, anticipated challenges, and team culture. There will also be an opportunity to ask questions. If you are interested in attending this session, please use the following link: Virtual Briefing Session

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

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