Customer Service Adviser

Helpdesk Coordinator

About the CompanyJoin a fast‑growing, well‑established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly — reliable service, strong teamwork, and a commitment to supporting both clients and engineers.

You’ll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

 About the RoleThis is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You’ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.

This is not an IT helpdesk role.
It’s ideal for someone who thrives on organisation, pace, and problem‑solving.

 What You’ll Be Doing

• Job Booking & Progression — Book, rebook, and progress reactive and planned maintenance jobs
  
  
• Job Updates — Add notes, completions, and details for drainage and plumbing works
  
  
• Invoicing Approval — Approve completed jobs for invoicing
  
  

Engineer Scheduling & Coordination

• Daily Scheduling — Plan engineers’ workloads and manage diaries
  
  
• Progress Monitoring — Adjust schedules as jobs change
  
  
• Engineer Liaison — Coordinate access, parts, and site attendance
  
  

Invoicing & Client Liaison

• Raise Invoices once work is completed
  
  
• Chase Quotes and approvals
  
  
• Client Communication with property managers and clients
  
  

Parts Ordering & Tracking

• Order Materials from approved suppliers
  
  
• Track Deliveries and update the team
  
  
• Prepare Engineers with correct parts before site visits
  
  

Systems & Admin

• Use BigChange or similar job‑management software
  
  
• Maintain accurate records and reports
  
  
• Support management with updates and admin tasks
  
  

Out-of-Hours Support

• One evening per week handling urgent maintenance bookings
  
  

 What We’re Looking For

• Property Maintenance Experience or repairs coordination background
  
  
• Helpdesk or Scheduling Experience (non‑IT)
  
  
• Comfortable in a fast-paced maintenance environment
  
  
• Strong organisation and attention to detail
  
  
• Confident communicator with engineers, suppliers, and clients
  
  
• Proactive, reliable, and able to work independently
  
  

 

Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.

Why Join Us?You’ll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.

You’ll work in a supportive operations team where your contribution genuinely matters every day.

Benefits

• Company pension
  
  
• Stable, full-time permanent role
  
  
• Opportunities to grow with the business
  
  

Requirements

• A‑Level or equivalent
  
  
• 2 years’ helpdesk experience
  
  
• 2 years’ office experience
  
  
• Full UK Driving Licence