Admin Officer

Administrative Officer (Grade AO)

Location: Bristol (Greyfriars) BS1 6G

• Location & Building: BS1 6GR
• Working Days / Hours: 37hrs per week - Monday to Friday
• Working Pattern: FULL TIME OFFICE BASED
• Pay Rate: £13.25ph

If you're looking for a role where your organisation, communication and steady approach genuinely helps people through important moments, this could be the right next step. Our Client is hiring for a reputed client in Bristol, supporting civil justice processes with an office-based, full-time team.

What you'll be doing:
* Provide customer service to users and stakeholders, helping them via face-to-face engagement, telephone (incoming and outbound) and correspondence in different formats
* Prepare for and facilitate hearings through a range of administrative tasks, ensuring smooth outcomes
* Use service scripts and knowledge articles to signpost and give clear, consistent information-especially when queries are complex
* Follow complaints policies and procedures, responding promptly and supporting users to prevent escalation
* Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
* Support operational activity using standard operating procedures to meet performance targets
* Help with jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
* Assist with listing and scheduling, including urgent matters, and support enforcement procedures such as financial assessments and fine collection
* Contribute to health and safety operations, including checks, issue logging and key/safety governance under guidance

What you'll bring:
* Confidence communicating clearly and professionally, adapting your support style for people with potentially complex needs
* Strong attention to detail, particularly with data entry, case handling and maintaining secure records
* A calm, responsive approach-able to prioritise and act quickly to prevent issues escalating
* The ability to follow processes and comply with policies while still delivering a user-focused service
* Team-first mindset, supporting operational standards and judicial business needs as locally required

If you're ready to bring structure, empathy and reliability to a role with real impact, we'd love to hear from you-apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.