Civil Enforcement Supervisor - Internal Only

Internal only.

This vacancy is only open to North Somerset Council employees and agency workers contracted to North Somerset Council.

About us.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The role.

We are seeking a motivated and experienced Civil Enforcement Supervisor to lead and support our team of Civil Enforcement Officers. This role is vital in ensuring the effective and consistent enforcement of parking regulations and Public Spaces Protection Orders (PSPOs). You will oversee day-to-day operations, provide leadership and guidance, and ensure that the team delivers a high standard of professional and customer-focused service.

The postholder will have direct supervisory responsibility for Senior Civil Enforcement Officers and will provide overall operational supervision of the enforcement team during periods when the other Civil Enforcement Supervisor is absent. The role will work closely with the other Supervisor to ensure consistency, continuity and effective day-to-day management of the service.

Your responsibilities will include planning, coordinating and monitoring daily enforcement activities to ensure the fair, consistent and effective application of regulations. You will act as a key point of contact for the team, providing guidance, support and leadership, while monitoring performance and identifying opportunities for improvement.

In this role, you will also manage and respond to escalated interactions with members of the public, including complaints, disputes and enquiries. You will be expected to handle challenging situations professionally, confidently and fairly, with a focus on achieving appropriate resolutions.

As a supervisor, you will ensure that all enforcement activities are carried out in accordance with relevant legislation, Traffic Regulation Orders, Council policies, procedures and health and safety requirements. You will review the work of the team to ensure accuracy and consistency, identify areas for improvement, and address any issues relating to compliance, conduct or performance.

Key responsibilities:

• Team Leadership: Supervise and support Civil Enforcement Officers and Senior Civil Enforcement Officers, providing clear direction, guidance and feedback while ensuring compliance with Council policies, procedures and performance standards.
• Operational Oversight: Plan and allocate daily enforcement activities, ensuring appropriate coverage across the district. Monitor operational performance, respond to emerging issues and make decisions to address operational challenges.
• Training and Development: Training and Development: Deliver and support training for team members, provide regular feedback and coaching, and identify individual training and development needs to ensure officers remain competent and compliant with relevant legislation and procedures.
• Customer Service: Handle escalated complaints, disputes and enquiries from members of the public professionally and confidently, including situations involving challenging or confrontational behaviour.
• Compliance and Reporting: Ensure enforcement activities comply with legislation, Traffic Regulation Orders, Council policies and operational procedures. Maintain accurate records, review enforcement activity and produce reports to support service monitoring and management.
• Problem-Solving: Respond effectively to operational issues, incidents and disputes, providing appropriate support to officers and escalating matters to senior management or partner agencies where necessary.
• Enforcement: Undertake enforcement duties across Council car parks and on-street areas, checking vehicles for compliance with parking restrictions, Traffic Regulation Orders and relevant legislation. The postholder will remain operationally involved in enforcement activity alongside their supervisory responsibilities.
• Evidence: Collect and preserve evidence relating to PSPO offences and conduct Blue Badge misuse investigations in accordance with Council procedures and relevant legislation. This may include preparing evidence and supporting further enforcement or legal action where appropriate.

The post-holder must have a valid driving licence or be able to use suitable alternative methods of travel throughout the district.

Work style.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker Workstyle Type which means you can expect to work in the following way:

• 0-1 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About you.

We are looking for an individual who is passionate about Parking Enforcement and who possesses the following skills and experience:

Essential criteria:

• Proven experience of supervising or leading a team, ideally within parking enforcement, regulatory enforcement, security, compliance or a related operational environment. Experience of managing staff on a day-to-day basis, including allocating work, monitoring performance and providing support and guidance.
• Good knowledge of parking and traffic regulations and relevant legislation, with the ability to interpret and apply legislation, Traffic Regulation Orders and Council policies consistently.
• Excellent communication and interpersonal skills, with the ability to communicate confidently with staff, members of the public and other stakeholders, including when dealing with challenging or confrontational situations.
• Strong organisational and time management skills, with the ability to prioritise competing demands, make effective decisions and respond to changing operational requirements.
• Decision Making: Ability to make sound, proportionate and evidence-based decisions within Council policies, procedures and delegated authority.
• Team Management: Ability to motivate and support staff, provide constructive feedback and address performance or conduct issues appropriately.

Desirable criteria:

• Previous experience within civil parking enforcement, regulatory enforcement or a local authority environment.
• Experience of Blue Badge enforcement or investigations.
• Experience of enforcing or investigating PSPO offences.
• Relevant enforcement or supervisory qualification.
• Experience of working with Traffic Regulation Orders and associated legislation.

What we offer.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each