Field Service Engineer

The Field Service Engineer (FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis. Field Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies. The Field Service Engineer works closely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence. Key responsibilities: Ensure mechanical systems are performing to customer expectations React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s) Maintain close relationship with customer care centre (CCC) team and provide regular updates Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner Promote a “Safety first” culture throughout the company, our customers, and our industry About you: An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma 3+ years of experience as a field service engineer or equivalent education Relevant experience in troubleshooting either mechanical equipment Experience in PC building, repairing and diagnostic testing Working knowledge of PC and MS office suite, required Proven ability to read, analyse and interpret technical procedures and/or governmental regulations Ability to solve practical problems Experience with packaging and/or printing machinery, a plus Excellent customer service skills required Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public Good written and verbal communication skills A positive attitude with a strong customer service mindset Experience engaging with customers in a service delivery environment Physical Requirements: Able to perform frequent bending, kneeling, and standing, and work in confined spaces Ability to work under pressure Ability to lift up to 20 Kg., on a regular basis Ability to distinguish between the full range of colours in the colour spectrum No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables Work Environment: Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures Willingness and ability to work overtime, as requested Travel: Ability and willingness to travel extensively up to 40% of the time Must be able to drive without restrictions and possess a valid Driver’s License Must be able to obtain a valid passport for travel Why work for us: Birthday leave - have a day off on us! Superannuation employer contribution paid on top of base salary TOMRA provides eight weeks of fully paid parental leave to all eligible employees Onsite car parking Employee referral bonus Jubilee program Employee Assistance Program (EAP) Global career opportunities with a strong record for promoting internally Professional training and development: We are passionate about people and seeing them succeed. We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged We care f…