2 x Legal Delivery Officer

Job summary

About the Government Legal Department

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 4000 people, including nearly 3000 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-functional professionals to provide our corporate services. There are nearly 1000 colleagues playing an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.

To find out more about what we do you can view our introductory film. On our website you can hear from team members, find out how to apply and learn about the benefits of working for GLD. You can also read more about the future vision for GLD in our GLD Strategy 2024 – 2027.

Job description

About the Legal Operations Directorate/Legal Delivery Division

The Legal Delivery Division sits within the Legal Operations Directorate of the COO Group in GLD. The Directorate brings together existing cross-functional services, skills and capabilities, while creating new complementary roles to identify ways for GLD to become ever more efficient in supporting legal teams. Legal Delivery is central to the future effectiveness of GLD’s legal work.

The Division provides support across areas including legal process improvement, automation, effective use of legal technology, data-driven insights and complementary service skills such as Legal Project Management. Through its commitment to excellence and innovation, Legal Delivery supports GLD’s vision of being an outstanding legal organisation fit for the future and plays an important role in delivering GLD2030 efficiency ambitions.

The Division works collaboratively with other Legal Operations services, including the AI Programme, Knowledge and Innovation, Digital and Data, and HR learning and development colleagues.

The Role

• Support day-to-day on designated deployments within Legal Delivery for example to support the Rapid Response Team, Legal Process Services, Innovation and Client Experience.
• Provide project management support, including planning, progress tracking and delivery reporting.
• Maintain delivery artefacts, including project plans, action logs and stakeholder lists, to support governance and accurate record-keeping.
• Provide secretariat support, including organising meetings, drafting agendas, preparing materials and recording actions.
• Coordinate activity across teams to support clear communication, alignment and timely delivery.
• Identify, monitor and escalate risks and issues where appropriate.
• Use data and insight to track progress, monitor performance and inform decisions.
• Support engagement and communications on Legal Delivery priorities and initiatives.
• Identify and support improvements to ways of working.
• Provide flexible divisional support, including temporary cover for Legal Delivery colleagues where required.
• Support a positive team culture through meetings, development activity, events and internal communications.
• Provide high-quality administrative support and undertake ad hoc duties for the wider division and senior stakeholders.
• Line manage Administrative Officers/Executive Officers as required.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview. You can read more about Success Profiles and how they are used as an assessment method before completing your application.

We'll assess you against these behaviours during the selection process:

• Changing and improving (Lead Behaviour)
• Managing a Quality Service
• Working Together
• Delivering at Pace

Key Skills & Experience

Essential – must be demonstrated at application and interview

• Experience of providing high-quality business support, operational or project delivery services, including co-ordinating activity across teams in a complex organisation
• Strong organisational skills, with the ability to manage competing priorities and resources to deliver at pace
• Experience of building effective relationships with a wide range of stakeholders, including senior stakeholders
• Strong written and verbal communication skills including experience of drafting clear updates, briefings, meeting papers and correspondence for a range of audiences, including senior stakeholders
• A track record of setting high standards and working to continually improve services
• Proven adaptability, resilience and ability to work flexibly in a fast-paced developing function where priorities may change
• Problem-solving skills, including the ability to assess options, use judgement, escalate issues appropriately and recommend practical solutions
• Attention to detail, ensuring information, records, papers and communications are accurate, consistent and fit for purpose
• Ability to use data and insight effectively to monitor performance, inform problem-solving and decision making and consider risks and benefits

Desirable

• Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and / or interview.
• Experience of leadership and managing people

Technical Skills

Essential – must be demonstrated at application and interview

• Digital skills, including confidence in using Microsoft 365 tools to support coordination and reporting
• AI tools, such as CoPilot
• Project support and coordination skills, including planning activity, tracking progress, maintaining project and risks documentation.

Desirable

Desirable criteria will be used when there is a need to disti