Senior Business Analyst

Job summary

Would you like to play a key role in designing and delivering digital solutions that support the Department for Transport's future ambitions?

Do you thrive in multidisciplinary teams, using evidence and insight to improve processes, services, and user experiences?

Are you passionate about mentoring others, championing best practice, and helping teams deliver better outcomes through business analysis?

If so, we’d love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Analyse challenges. Shape solutions. Deliver change.
Use your business analysis expertise to design user-focused digital services that improve outcomes, drive innovation, and support the Department for Transport's future ambitions.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers.

Job description

As a Senior Business Analyst, you'll play a key role in understanding complex business challenges and translating them into user-centred digital solutions that deliver real value.

Working within the Create Service Line, you'll collaborate with stakeholders, users and multidisciplinary teams to identify needs, analyse processes, and shape improvements that support organisational and policy objectives. You'll lead investigations into business opportunities, define requirements, assess options, and ensure solutions meet both user needs and strategic goals.

You'll build strong relationships across the department, influence decision-making with evidence-based insights, and help drive continuous improvement. The role also offers opportunities to mentor colleagues, champion business analysis best practice, and contribute to the development of the wider profession.

This is an excellent opportunity for an experienced Business Analyst who enjoys solving problems, influencing change and delivering outcomes that make a measurable difference. If you're passionate about improving services through insight, collaboration and innovation, we'd love to hear from you.

Your responsibilities will include, but aren’t limited to:

• Having functional or people management responsibilities, or a combination of both

• Mentoring others

• Developing best practice

• Owning stakeholder relationships

• Managing community of practice activities within a business area

• Analysing and understanding a business problem or opportunity

• Undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• You will be an experienced Senior Business Analyst holding the BCS diploma, or be willing to work towards it.
• Good organisational and communication skills with an attention to detail.
• Identifying, investigating and analysing of complex business problems.
• Identifying and comparing the best processes or delivery methods to use, including measuring.
• Co-ordinating of requirements, management, prioritisation and considerations.
• Experience of delivery of technology based projects.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays. For candidates based outside of London, there will be an expectation to travel to London on a regular basis to maintain relevant access requirements and provide in-person support when required.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

DfTc does not offer Visa Sponsorship for this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Senior Business Analyst - Business Analysis
• Senior Business Analyst - Requirements definition and management

Benefits

Alongside your salary of £44,241, Department for Transport contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days a