No10 Facilities Manager

Job summary

The Prime Minister’s Office enables the Prime Minster to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians, to the Events & Visits team and the Private Office support; the diverse No10 team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

Job description

We are looking for a highly motivated Facilities Manager to support No10’s Facilities Management Team in ensuring the effective day to day management of world class, customer focused, facilities management services to the Downing Street complex.

The focus is on facilities management and service delivery. But this interesting and broad ranging role requires the balancing of the complex’s different functions: a heritage building; a dynamic office environment; residential accommodation and a place for visitors. Other duties include Health & Safety, Fire Safety, Business Continuity, Corporate Governance and Line Management responsibilities for housekeeping staff.

You will need to demonstrate high levels of FM experience and customer service. Commitment and flexibility, demonstrate strong leadership skills and be a good team player. You will need strong interpersonal and communication skills, picking up new issues quickly and confidently analysing issues to find workable solutions.

You will need to be able to build strong relationships with stakeholders at all levels and promote partnership working with outsourced commercial service providers.

You will need to be able to deliver in a challenging, fast-paced environment where delivery and business continuity are prioritised.

In return, you will have the opportunity to work at the heart of government and to support the Prime Minister’s team in a unique and historic environment, ensuring delivery of the highest quality services.

Reporting to the Head of Facilities, this post line manages the Housekeeping Team. It also has indirect responsibility for a number of site based external service provider staff.

Responsibilities

• Provide effective line management of the Housekeeping Team and communication with site-based contractor staff. Inspire, develop, and motive staff and contractors to be fully engaged in their work and dedicated to their role.

• To be highly visible, always available and the “go to” person for queries
  
  
• Ensure value for money when procuring activity and ordering consumables
  
  
• Responsibility for maintenance regime and assets belonging to the building
  
  
• Regular checks of the facilities and action where required
  
  
• Support onsite facilities inspections, floor walks and service audits
  
  
• Proactively monitor work orders
  
  
• React to day-to-day queries, triage colleague queries responding in a timely manner or referring them to the right team or self-service channels
  
  
• Deliver an experience that is professional, friendly and attentive at all times
  
  
• To anticipate the needs of colleagues
  
  
• Act as the out-of-hours emergency contact to ensure Business Continuity and be the first point of contact for dealing with accommodation issues and maintenance.

Person specification

Essential Skills & Experience

• Workplace facilities experience and be a member of the Institute for Workplace Facilities Management accreditation (IWFM)
• Proven record of delivering quality FM services in high profile buildings.
• A problem solver, and great at building connections.
• You will enjoy the art of service, and be looking to progress your career within Facilities
• Strong interpersonal and line management skills
• Excellent organisational skills, with the ability to prioritise and work effectively across a range of tasks and under pressure.
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• Must be able to identify and resolve issues, and to meet and exceed expectations
• Must be highly proficient in Outlook, Word, Excel and Teams

Desirable Skills & Experience

• Relevant Health and Safety Qualification

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Memberships

Member of the Institute for Workplace Facilities Management accreditation (IWFM)

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £42,409, Cabinet Office contributes £12,285 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test.

If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 23/09/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Example of a practice test can be found at