Enforcement Management System (EMS) Product Manager

Job summary

Can you lead the delivery of high-quality digital products that make a real difference to public services?

Have you interpreted policy and legislation to design and implement effective digital solutions?

Are you experienced in agile or scrum delivery and confident providing product expertise to stakeholders?

If so, we’d love to hear from you!

The EMS team is responsible for the ongoing development, delivery, and improvement of a key digital product that supports enforcement services. Working within a multidisciplinary, agile environment, the team combines user needs, policy requirements, legislation, and technology to deliver high-quality, efficient services. The team collaborates closely with internal and external stakeholders, using feedback and insight to drive continuous improvement and ensure products align with organisational objectives. With a strong focus on innovation, customer service, and value for money, the department plays a vital role in shaping and transforming digital services through effective product management and the use of Microsoft Dynamics.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

DVSA roles: Working for the Driver and Vehicle Standards Agency , Civil Service Careers

Job description

As Product Manager, you will provide strategic leadership and direction for a business-critical digital product, ensuring it delivers measurable value for users and the organisation. You will work closely with a range of stakeholders, balancing business priorities, user needs, and regulatory requirements to drive improvement and innovation. This is an exciting opportunity to influence product strategy, shape future enhancements, and lead digital transformation in a collaborative and customer-focused environment.

Your responsibilities will include, but aren’t limited to:

• Working closely with the Service Owner to maintain and communicate the vision for the EMS product, ensuring it is clearly understood by the immediate team, the wider service team, and key stakeholders.
• Providing leadership to your Product Specialists, enabling them to deliver products aligned with the service vision and equipping them to share detailed product knowledge with stakeholders, including DVSA Operations, Digital Services and Technology, DfT, and industry representatives.
• Creating and prioritising a product backlog, writing clear and actionable user stories, and making informed decisions based on data.
• Developing an expert understanding of user needs and championing these throughout product delivery.
• Engaging with users and stakeholders through multiple channels to drive adoption and effective use of the product.
• Set and maintain appropriate product standards, service levels and quality measures, ensuring EMS meets the Digital Service Standard and delivers an effective, consistent and accessible user experience.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

1. Experience of delivering high quality, digital products
2. Knowledge of Microsoft Dynamics
3. Experience of interpretation of policy and legislation using this information to design and implement products
4. Experience of working as part of a digital delivery team or knowledge and experience of scrum delivery methods
5. Experience in providing subject matter expertise of products to internal and external stakeholders, ensuring alignment with strategic objectives and technical standards.

Additional Information

Working hours, office attendance and travel requirements

Full-time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part-time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Changing and Improving

Benefits

Alongside your salary of £44,241, Driver and Vehicle Standards Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing