Property Claims Handler

Stoke-on-Trent, Staffordshire Time Appointments We are recruiting for an experienced Property Claims Handler to join our client’s team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement. This is an excellent opportunity for a confident claim’s professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service. Key Responsibilities * Manage property claims end-to-end, from first notification through to settlement. * Review policy coverage and assess claims, liability and property damage. * Investigate claims and gather, review and evaluate relevant evidence. * Negotiate settlements with customers, insurers, loss adjusters and other stakeholders. * Liaise effectively with brokers, underwriters, customers and third parties. * Handle enquiries, complaints and correspondence promptly and professionally. * Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements. * Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service. Skills & Experience Required * Previous experience in insurance claims handling is essential. * Previous property claims experience is highly desirable. * Good knowledge of insurance products, policy coverage and claims processes. * Excellent communication, negotiation and organisational skills. * Customer-focused, professional and proactive in your approach. * Confident managing multiple claims and competing priorities. * Comfortable using Microsoft Office and CRM systems. Benefits (Subject to Eligibility): * Competitive salary of up to £36,000 DOE. * Hybrid working, with office attendance once every two weeks (after successful completion of probation) * Professional qualification opportunities. * Increased annual leave with service. * Additional paid birthday leave. * Private medical insurance and health cash plan. * Free personal training sessions. * Discounted vehicle hire. * Free onsite parking. * Employee referral scheme. If you're an experienced Property Claims Handler looking for your next career opportunity, we'd love to hear from you