Children and Families Digital Engagement Officer

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary:  £41,259 - £44,109 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Fixed term

Closing Date: 18th September 2026

Interview Date(s): TBC

About the Role

Do you have a passion for digital engagement and improving outcomes for children, young people and families? We are looking for a motivated and innovative Digital Engagement Officer to leadthe development and improvement of our digitalcommunications and online engagement across Children and Families services.

In this exciting role, you will review and enhance our digital offer, helping families access high-quality information, support and services through accessible and engaging digital platforms. Working with colleagues, partners and communities, you willuse insight, technology and emerging digital solutions, to strengthen communication, increase engagement and support positive behaviour change among families. 

About You

To apply for this post, you must:

• Degree-level qualificationin a relevant subject (such as Media and Communications or Public Health) or significant relevant experience in a digital,communications or marketing environment.  
• Proven experience of creating andmanaging digital content and communications across a range of platforms, including websites, social media and online learning resources. 
• Experience of engaging with diverse and seldom-heard communities,capturing service user voice and using insights to influence service delivery and improve accessibility. 
• Excellent written, verbal and presentation skills, with the ability to analyse and communicate complex information clearly and confidently to a rangeof audiences, including senior leaders. 
• Ability to lead and influence others in digital innovation, manage competing priorities, identify and mitigate risks, and work effectively across complex organisational and partnership settings.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lucy Dearden Service Manager, Education, Quality and Performance

Email: [email removed]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning [phone removed] (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. 

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us