MIS Customer Service Administrator

Walsall, West Midlands, United Kingdom Walsall College We are currently seeking an experienced Customer Service Administrator to join our Management Information Services team, supporting our commitment to delivering an outstanding student experience.

In this pivotal role, you will provide flexible, proactive, and student-focused administrative and data processing support. You'll play a key part in ensuring that every student receives an excellent service at our Customer Advice and Support Centre desks across campuses and ensure that data processing is timely and accurate.

This role is ideal for someone who has outstanding customer service skills and has an excellent understanding of data compliance standards in line with funding agency rules as well as knowledge of Student Bursaries and the Student Loans (FE & HE).

Were looking for someone who:

• Has a strong eye for detail and excellent data input skills
• Can handle sensitive student information with accuracy, integrity, and confidentiality
• Is committed to providing a high level of customer service to both students and colleagues
• Works well in a fast-paced, collaborative team environment

Essential requirements:

• 5 GCSEs at Grade A*-C / 9-4, including Level 2 Maths and English (or equivalent skills)
• A relevant Level 3 qualification (e.g. Business Administration)
• Demonstrable experience in data handling, preferably in an education or customer-facing environment

For full specification requirements please refer to the job description.

In return, we offer;

• Competitive salaries.
• Enrolment into the West Midlands Pension Fund (LGPS) with generous employer contributions.
• Up to 29 days annual leave, plus generous additional closure and bank holiday days.
• Free on-site car parking.
• Outstanding staff training and team building programme.
• ZEST; the Colleges Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and Best of Walsall discounts.
• Simply Health care scheme.
• On site Mental Health First Aiders.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors Nursery.
• Access to The Hub offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.

We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.

Walsall College takes part in the Targeted Retention Incentive (TRI) scheme, a Department for Education initiative that provides financial incentives of up to £6,000 to eligible further education (FE) teachers working in priority subject areas. Eligible teachers must be within the first five years of their FE teaching career and teach specific courses in areas such as construction, chemistry, computing and digital, early years, engineering and manufacturing, maths, and physics.

Payments range from £2,000 to £6,000 depending on teaching hours and the providers profile, with higher amounts available for institutions serving greater proportions of disadvantaged learners.

This post may be eligible for the Targeted Retention Incentive, subject to meeting the schemes eligibility criteria.

Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.