Processing Operation - Analyst

Job summary

Working in a team with Craig Fielding the Processing Operations Analyst will play a critical role in the delivery of home ownership products by ensuring the smooth and compliant administration of the post-sales processes whilst maintaining high standards of service and legal compliance. You will be joining our highly skilled team who are committed to making positive change by ensuring fair outcomes for customers and supporting the effective management of third-party service providers.

Craig believes in delivering a first-class customer service, resolving day-to-day queries informally wherever possible, taking an innovative and creative approach to addressing issues. Craig values diversity in experience and perspective to foster good decision making and problem solving within their team.

Job description

This is a rare chance to shape the future in a fast growing, national organisation with real social purpose. Working with key stakeholders such as our legal team and third-party suppliers you will ensure compliant administration of the post-sales processes.

There are some exciting projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to day-to-day processes by identifying inefficiencies and proposing changes to enhance performance and outcomes.

Person specification

You'll be comfortable supporting with administering legal or financial processes and have a good understanding of contract management and working with third-party service providers. You will be proficient in preparing reports and presenting performance data to inform decision-making.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced professional you’ll understand how work with others as part of a team in a collaborative, inclusive way.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available