IT Support Engineer

IT Support Engineer

Location: London/Surrey – client-facing with travel to customer sites
Salary: £30,000–£35,000 DOE
Job Type: Full Time | Permanent
Environment: Managed IT Services/MSP

The Role

We’re looking for an IT Support Engineer to join a growing Managed IT Services provider supporting a range of SME clients across London and Surrey.

This is a varied, hands-on role where you’ll gain exposure across 1st, 2nd and 3rd Line IT Support, working across Microsoft technologies, networking, infrastructure and cloud environments.

You’ll be responsible for resolving day-to-day technical issues, assisting with more complex escalations and supporting senior engineers with client projects, migrations and infrastructure work.

This is a great opportunity for someone who already has a solid foundation in IT Support and wants to continue developing their technical skills within an MSP environment.

Key Responsibilities

• Provide 1st, 2nd and 3rd Line IT Support to a range of clients.
• Troubleshoot and resolve hardware, software, network and infrastructure issues.
• Support Microsoft 365 and Modern Workplace environments.
• Administer Active Directory, user accounts, permissions and Group Policy.
• Support Windows 10/11 desktop environments.
• Troubleshoot networking issues including TCP/IP, DNS, DHCP and VPNs.
• Manage support tickets through to resolution and escalate complex issues where required.
• Assist senior engineers with Microsoft 365, cloud and infrastructure migrations.
• Support the delivery of client IT projects.
• Configure and deploy laptops, desktops and other IT equipment.
• Work directly with clients both remotely and onsite.
• Maintain accurate technical documentation and ticket updates.
• Develop knowledge across cloud, infrastructure, networking and cyber security technologies.

What We’re Looking For

• Previous commercial experience within an IT Support, Helpdesk, Service Desk or IT Engineer position.
• Experience providing support across 1st, 2nd and ideally some 3rd Line issues.
• Strong Microsoft 365 knowledge.
• Experience with Active Directory.
• Good Windows 10/11 troubleshooting skills.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPNs.
• Experience managing support tickets and troubleshooting technical issues.
• MSP or Managed Services experience would be highly beneficial.
• Exposure to Microsoft Azure, Entra ID, Intune or Modern Workplace technologies would be advantageous.
• Experience supporting migrations or IT projects would be beneficial.
• Strong communication and customer service skills.
• Comfortable dealing directly with clients and visiting customer sites.
• A genuine desire to develop technically and progress into a more senior engineering position.

What’s on Offer

• £30,000–£35,000 DOE.
• Exposure across 1st, 2nd and 3rd Line Support.
• Opportunity to work across a broad range of client environments and technologies.
• Hands-on involvement in projects and migrations.
• Clear opportunity to develop into a Senior IT Engineer.
• Varied technical work within a growing Managed IT Services business.