RQ1779939 – Customer Services Advisor

Work Pattern: 35 hours per week, Monday–Friday, 9:00am–5:00pm

PAYE Pay Rate: £14.84 per hour

Main Purpose

To provide a professional and customer-focused telephone service, handling a wide range of enquiries from members of the public across Council services.

Key Duties

• Answer inbound calls and respond to Council-wide enquiries.
• Provide accurate information and excellent customer service.
• Handle a high volume of calls in a fast-paced environment.
• Resolve customer queries efficiently and professionally.
• Record and update customer information accurately.
• Work to performance, quality and customer service standards.
• Maintain a positive and helpful attitude when dealing with customers.
• Escalate complex enquiries where appropriate.
• Work effectively as part of a busy customer service team.

Essential Experience

• Previous customer contact/customer service experience.
• Previous call center or inbound telephone experience is highly desirable.
• Strong verbal communication and listening skills.
• Ability to work under pressure and manage a high volume of enquiries.
• Good IT and administration skills.
• Ability to meet performance and quality targets.
• Positive, professional and customer-focused approach.

Working Arrangements

• Candidates will complete a 2-week training programmed, including classroom training and shadowing.
• Flexible working arrangement with a minimum of 2 days per week in the office.
• Additional office attendance may be required for training.