Sales Co-ordinator

Job Title: Sales Co-ordinator
Location: Swadlincote, Derbyshire
Hours: Monday-Friday (37.5hr per week)
Salary: £25,000pa

This is a permanent position, with all hours worked in the office.

Due to continued growth and expansion, our prestigious client is currently looking to recruit a Sales Coordinator on a permanent basis. This is a fantastic and rare opportunity to join a local employer on a permanent basis. If you are currently looking for a new opportunity and strive to provide the highest levels of customer support, then this is the role for you!

Role Overview:
* To process orders within agreed time frames and following company procedures.
* To provide excellent customer service and to adopt the “go the extra mile” policy to ensure customer satisfaction.
* Monitor deliveries and where necessary track these and advise customers in the correct manner.
* To be able to deal effectively and efficiently with queries and correspondence in a polite and professional manner.
* Monitor, respond and archive all email correspondence.
* To be proactive in identifying potential sales opportunities via Website enquiries.
* Following up on leads and supporting the online business.
* Completing and submitting all related paperwork and the provision of other information as requested.
* To ensure accuracy in all paperwork, including daily filing.
* Maintain records of customer discounts and monitor monthly promotions.
* To develop productive working relationships with colleagues.
* To communicate effectively with managers and other departments and colleagues.
* Liaise with other departments within the business.
* Ensure all invoices are sent out daily, liaising with the Accounts department for client queries.
* Maintain a professional working environment ensuring that the office is kept clean and tidy.
* To be aware of, and follow, all Health and Safety rules and Guidelines
* To assist with any other duties as reasonably requested by management

Technical Knowledge & Experience:
* Minimum of 1 years’ experience working within Customer Services is essential
* Previous experience within Order Processing is desirable.
* Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
* Strong attention to detail skills.
* Previous CRM experience is desirable.
* Proficient using MS package, (word, excel, PowerPoint)

This role is being advertised by Kenect Recruitment who are acting as an employment agency regarding this vacancy.