Admin Officer

Admin Officer (Criminal Fines Collection & Enforcement)
Location: Port Talbot Justice Centre, Harbourside Rd, Port Talbot, SA13 1SB

* £12.86 per hour increasing to £13.25 after 12 weeks
* Full time, Mon-Fri
* Office-based during training, then after approximately 12 weeks: hybrid (3 days home, 2 days in the office)
* Free all-day parking available at the town-centre location

If you're someone who stays calm under pressure and genuinely cares about helping people, this role could be a great fit.

What you'll be doing:

Supporting with general admin duties, filing, updating sytems, gathering court bundles for judegs to review
* Answer and manage inbound calls for Courts and Tribunals
* Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach
* Liaise regularly with court and tribunal staff at processing sites across the UK
* Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday
* Contribute to continuous improvement, using tools and techniques to help raise service standards

What you'll bring:
* Strong customer service skills and the ability to communicate clearly and confidently
* Empathy and understanding, with a calm manner when handling sensitive enquiries
* Comfort working in a fast-paced contact centre environment
* Good Microsoft skills (comfortable using standard office tools)
* Reliability and flexibility, with the possibility of occasional ad hoc working at other local HMCTS offices
* Willingness to complete an Enhanced DBS

Ready to support customers with care and make an impact for Courts and Tribunals? Apply now and take the next step in your HMCTS career.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.