Regional Head of Project Management Office

About the role Are you a strategic PMO and service delivery leader who knows how to turn operational complexity into high-performing, client-focused delivery? We’re looking for a Regional Head of PMO to lead our EMEA/APAC Project Management and Service Delivery function. This is a senior leadership role with real impact, owning regional operational success, driving performance across revenue, margin and utilisation, and helping shape the future of PMO and Shared Services on a global scale. You’ll work closely with the Global Head of Shared Services, regional peers, Practice leaders, Finance, and wider stakeholders to improve ways of working, strengthen delivery quality, and build a highly capable, commercially effective team. If you thrive at the intersection of strategy, operations, people leadership, and client delivery, this could be the role for you. What you'll be doing As Regional Head of PMO, you’ll lead the operational success of the EMEA/APAC region and play a key role in evolving the PMO function. Your responsibilities will include: Leading the regional PMO function to achieve revenue, margin, utilisation, and billability targets Driving operational excellence across Project Management and Service Delivery Helping shape and execute the broader PMO and Shared Services strategy Creating consistency in processes, standards, workflows, governance, and reporting Supporting effective resource planning, workload balancing, and team utilisation Acting as a senior escalation point for resourcing challenges, conflicts, and project issues Leading and coaching Team Leads to ensure strong team performance and capability growth Partnering with regional and global peers to create one aligned way of working Overseeing quality of delivery, service performance, and client satisfaction metrics Defining and tracking KPIs, using data and insight to identify trends and improve performance Identifying risks early and implementing mitigation plans to maintain service continuity Collaborating with Finance to ensure services are invoiced accurately in line with contract terms Working with L&D to support up-skilling and close capability gaps Embedding a strong client-focused mindset across the team Contributing to service innovation, continuous improvement, and the development of new service solutions with Practice Heads What we're looking for We’re interested in hearing from senior leaders who bring a strong blend of commercial awareness, delivery leadership, operational improvement, and people management. You’ll likely bring: Significant experience in PMO, Project Management, Programme Management, and/or Service Delivery leadership A strong understanding of the professional services environment Experience leading regional or multi-country teams, ideally across EMEA and/or APAC Proven success managing performance across revenue, margin, utilisation, forecasting, and billability Strong knowledge of service contracts, SLAs, KPIs, and OKRs Experience improving delivery quality through data, reporting, analytics, and process improvement A track record of leading teams, developing managers, and building high-performing functions Strong stakeholder management skills, with the ability to influence at senior and global levels Excellent communication skills, with the ability to simplify complex issues and drive alignment Professional fluency in Spanish or German would be highly advantageous A proactive, solutions-focused mindset with the confidence to lead change and continuous improvement Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! What to expect We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG. You can read them here Life at The Adaptavist Group From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page Check out our Flexa page We look forward to your application! Equal opportunities for everyone At The Adaptavist Group , we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marria…