3955 Senior Delivery Manager

Job summary

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

The Digital Data and Technology (DDaT) profession in the Welsh Government supports a range of digital services across the whole organisation. This post is part of our DDaT profession and is within the IT Services division.

The IT Services Software Development team is a small, effective team providing development and support for bespoke software applications across a range of government services.

We continue to invest in people and platforms and are actively looking to build our internal software development function.

Job description

Job Role

The Senior Delivery Manager role is responsible for building and sustaining effective delivery teams, ensuring they are motivated, collaborative and able to work effectively towards shared goals. The role requires proactively removing barriers to progress and keeping teams focused on the outcomes that matter most for successful product and service delivery. It champions continuous improvement, helping teams evolve their practices and embed a culture of learning. Providing coaching and mentoring across teams and functions, supporting colleagues in applying appropriate Agile techniques to improve ways of working. Strong communication and influencing skills are essential, with the ability to engage senior stakeholders, build trust and shape expectations to support successful delivery.

This role is mapped toSenior Delivery Manager role/level in the DDaT Profession Capability Framework and will report to the Lead Business Analyst. Follow the link to understand the role and the required skills.

The Senior Delivery Manager will collaborate closely with developers, test managers, business analysts, technical architects, support engineers, vendors, infrastructure teams and senior managers.

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems and delivering value.
• Team oriented, willing to support others and promote continuous improvement.
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.

Person specification

As a Senior Delivery Manager, you will:

• Be responsible for the delivery management across Software Development Teams providing internal and external services. Day-to-day management across delivery and business as usual activities, providing a conduit into the delivery team.
• Responsible for supporting and developing the systems delivered by the team, ensure the team is working towards best practice principles and practicing continuous improvement.
• Manage team deliverables by collaborating with key stakeholders to communicate roadmaps, priorities and vision, able to communicate with technical experts and business stakeholders alike.
• Responsible for the software development team’s way of working, including delivery transparency and maximising value delivered.

Your main day to day responsibilities will include:

• Lead and support delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities.
• Establish and embed effective delivery governance that balances agile flexibility with accountability.
• Coach and mentor delivery teams and leaders to build maturity in enabling self-organisation and sustainable delivery.
• Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum.
• Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working.
• Co-ordinating the work of the team, ensuring agile ways of working by using Azure DevOps dashboard and regular feedback of products.
• Consulting with stakeholders to ensure product requirements are understood and prioritised.
• Utilise your deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity.

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle
• Guide teams through the implementation of a new process

Benefits

Alongside your salary of £47,675, Welsh Government contributes £13,811 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more