Operational Support Officer (Ref: 21847)

Job summary

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

Welshpool Court is open Monday to Thursday; the successful candidate will be expected to work on a hybrid basis on Fridays. In addition, where there are no hearings listed on a Thursday, and subject to operational requirements, hybrid working may also be accommodated on that day.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

· Primary function - Resulting courts accurately, interpreting accurately the information required on a court file.

· Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.

· Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc

· Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

· Preparing papers and files for court, tribunals, hearings and meetings

· Creating and updating records on our in-house computer system and data input

Your skills and experience

· Friendly and approachable manner with excellent customer service skills.

· Ability to multitask, whilst working in a fast-paced environment.

· Good written and verbal communication skills.

· IT proficient with the ability to learn and adapt to different technologies and software packages.

· Excellent organisational skills.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Contracted Hours:

The appointed candidate will be required to work five days within a six-day working week. Saturday attendance is subject to business requirements, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a Bank Holiday rota.

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Additional Information

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

The successful candidate will undergo - Fire and Incident Control Officer training (FICO) and on occasion be Senior Person on Site (SPOS), they will also be expected to support and assist with these duties

Base Location - Welshpool Magistrates' Court, Mansion House, 24 Severn Street, Welshpool, SY21 7UX

Interviews

Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.

This is a business-critical role requiring full-time hours only

For a full job description, please see the supporting document in the advert below before applying.

Version in Welsh

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Swyddogion Gweinyddol yn chwarae rôl hollbwysig, gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys, y farnwriaeth a rheolwyr.

Amdanom ni

Mae Gwasanaeth Llysiau a Thrydyddwyr Ei Mawrhydi (HMCTS) yn gyfrifol am reoli llysoedd troseddol, sifil a theuluol yn Lloegr a Chymru. Mae ein rolau yn cefnogi ein defnyddwyr llysoedd a chydweithwyr o fewn HMCTS, lle mae pobl a busnesau yn cael mynediad at gyfiawnder a all newid bywydau. Rydyn ni’n chwilio am unigolion sydd wedi ymrwymo i wasanaeth cyhoeddus ac i wneud gwahaniaeth yn ein bywydau pobl i ddarparu cyfiawnder. Os oes gennych ddiddordeb mewn datblygu gyrfa gyda phwrpas gwirioneddol, mae croeso i chi wneud cais.

Eich rôl

Gan weithio fel rhan o dîm, byddwch yn cyfrannu at dargedau cyffredinol o ran gweithredu, perfformiad a safonau gwasanaeth ar draws eich maes gwaith. Byddwch yn symud achosion yn eu blaenau drwy’r system llys/tribiwnlys a darparu cymorth gweinyddol i swyddogaethau o fewn GLlTEF. Byddwch yn cael cyswllt rheolaidd â defnyddwyr y llys / tribiwnlys, gan gynnwys aelodau o'r Farnwriaeth a'r proffesiwn cyfreithiol.

Mae Llys Ynadon Y Trallwng ar agor o ddydd Llun i ddydd Iau; disgwylir i’r ymgeisydd llwyddiannus weithio ar sail hybrid ar ddydd Gwener. Yn ogystal, pan nad oes unrhyw wrandawiadau wedi’u rhestru ar ddydd Iau, ac yn amodol ar ofynion gweithredol, gellir hefyd gweithio’n hybrid ar y diwrnod hwnnw.

Byddwch yn addasadwy, yn gallu gwneud llawer o bethau ar yr un pryd ac yn gallu cyflawni amryw o ddyletswyddau'n effeithiol, a fydd yn cynnwys:

· Prif swyddogaeth : Cofnodi penderfyniadau’r llysoedd yn gywir, gan ddehongli'n gywir yr wybodaeth sydd ei hangen ar ffeil llys.

· Gwirio a dilysu dogfennau, cofnodion, cyfrifon, hawliadau a ffurflenni i'w cymerad