Army - Office & Benevolent Manager

Job summary

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

An opportunity has arisen for a highly organised and motivated individual to join the Royal Army Medical Service (RAMS) Regimental Headquarters as the Regimental Headquarters (RHQ) Office Manager, RAMS Benevolence Manager and Committee Secretary. This varied role provides essential office management, governance, welfare and benevolence support to serving personnel, veterans and their families.

This position is advertised at 37 hours per week.

Job description

The successful candidate will manage RHQ Central Office activity, specialist information systems, security and asset processes, while also acting as Secretary to the RAMS and RAMC Benevolence Committees. The post requires professional handling of sensitive information and close engagement with military personnel, welfare organisations and charity partners.

RAMS Benevolence Management
• Manage benevolence cases.
• Maintain and update the Case Management System.
• Produce case files and detailed summaries for serving and retired personnel, for consideration by the relevant committees.
• Work closely with key Stakeholders.
• Arrange and action BACS transfers in accordance with appropriate controls.
• Act as the single point of contact for COBSEO (The Confederation of Service Charities).
• Deliver presentations to Unit Welfare Officers and provide instruction and guidance on the Case Management System.
• Undertake annual reviews of systems in line with government guidelines.
• Provide advice on updates to committee Terms of Reference, benevolence governance and associated processes.
• Engage with personnel leaving the Service to promote access to appropriate support.
• Act as Secretary to Benevolence Committees, prepare agendas, supporting papers, detailed case reports and record Decisions & Actions

RHQ Office Management
• Manage the day-to-day operation of the RAMS Central Office, including oversight of contractors.
• Line manage one Administrative Officer (AO).
• Act as the subject matter expert for the SCRM (Subscriber Customer Relationship Manager) database incl. Accreditation and Security Manager responsibilities for SCRM.
• Act as AIAR (Army Information Asset Manager) for all assets within RHQ RAMS.
• Manage Joint Personnel Administration and Management Information Standard Report processes.
• Act as Archive Manager and Computer Systems Manager for MOSAIC and SCRM.
• Provide a single point of contact for Regimental and Assistant Secretaries regarding travel, costings and payments.
• Troubleshoot complex administrative and operational issues.

Person specification

Essential skills required:

• Proven office management, administrative or business support experience.
• Proven management ability, including the ability to manage competing priorities and workloads.
• Strong written and verbal communication skills, including the ability to take accurate Records of Decisions.
• Competence and experience in Microsoft Office applications and digital systems.
• Ability to handle sensitive and confidential information with discretion.
• Awareness of accounting and finance processes.
• Ability to build effective working relationships with internal and external stakeholders.

Desirable skills:

• Previous military or Defence knowledge.
• Knowledge of welfare, benevolence or charitable support processes.
• Experience of case management systems, databases or information assurance responsibilities

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme with 28.97% contribution
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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