Information Rights Operational Lead

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

About HMRC Legal Group:

Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:

• The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
• The conduct of tribunal and civil litigation on a full range of services.
• Work on new legislation.
• Drafting of statutory instruments and other legal documents.
• Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

Job description

Person specification

Responsibilities

Leadership and Line Management:

• Line manage Senior Operational Managers and Business Support Lead, providing guidance, support, and performance oversight.
• Foster a culture of continuous improvement and engagement within the team.

Risk Management:

• Lead on risk management processes across the unit.
• Act as risk lead, ensuring robust governance and compliance.
• Oversee management of risk registers across both regimes.

Performance and Data Management:

• Lead on monitoring and reporting performance against statutory deadlines.
• Develop and implement innovative approaches to exploit data held in the case management system for operational improvements.

Process Improvement and Governance:

• Drive continuous improvement initiatives to enhance efficiency and effectiveness of IRU processes.
• Oversee proactive publication implementation in line with transparency requirements.

Engagement and People Strategy:

• Work with the Head of Information Rights & Technical Lead to set the team’s people and engagement strategy and lead on its implementation.

System Management:

• Oversee eCase governance and operational integrity.

Training and Development:

• Lead on redaction training and implementation across the unit.
• Support capability building and knowledge sharing within the team.
• Support Technical Lead to identify and deliver training requirements.

Project Leadership:

• Lead on ad hoc projects and initiatives as required by the Head of Information Rights.

Team Culture and Change Management:

• Work collaboratively with SLT to establish and build on an inclusive and supportive culture within the new team.
• Work flexibly and collaboratively across the remit of the IRU to ensure the benefits of new ways of working are optimised to support engagement and development of all team members as well as sustainable improvements in performance and quality.

Essential Criteria

• Proven leadership and line management experience in an Information Rights environment.
• Evidenced ability to deliver operational improvements and manage performance effectively.
• Excellent analytical skills with experience in data reporting and data-driven decision-making.

Desirable Criteria

• Strong stakeholder engagement and communication skills.
• Experience in case management system management and governance (e.g. eCase).
• Knowledge of FOI, SAR, and Information Rights legislation.
• Experience in process improvement and change management.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working,