Deputy Operations Manager

Deputy Operation Manager

Temp to perm position

Payrate: £38,759.04

Working days/ hours: Mon - Fri 07:00-17:00

The role:

We're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.

This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and continuous improvement across the service.

Key Responsibilities:

• Team Leadership - Line‑manage Scheduling, Supply Chain and Helpdesk teams, ensuring engagement and performance.

• Performance Management - Deliver daily/monthly KPIs, monitor reports and ensure SLA compliance.

• Operational Oversight - Oversee daily workforce planning, capacity, incident management and service delivery.

• Stakeholder Collaboration - Work closely with internal teams, clients and supply chain partners to maintain strong relationships.

• Continuous Improvement - Support new strategies, identify pain points and drive service enhancements.

• People Strategy - Support recruitment, engagement, succession planning, talent mapping and performance development.

• Customer Service Excellence - Ensure professional handling of customer contacts, complaints and complex issues.

• Compliance & Audit - Ensure policies, procedures and audit requirements are met across all teams.

What we are looking for:

• Proven experience leading and motivating teams in Customer Service, Call centre or Helpdesk Environments

• Strong organisational skills with the ability to manage competing priorities

• Innovative thinker with a proactive, solutions‑focused approach

If the above sounds of interest, please apply below with your CV or Call Chelsea on [phone removed] to find out more

RG Setsquare is acting as an Employment Business in relation to this vacancy.