Area Service Delivery Manager

About the Opportunity

An exciting opportunity has arisen for an experienced Area Service Delivery Manager to join a growing organisation within the construction and facilities management sector.

This role is responsible for overseeing the delivery of maintenance services across multiple sites, leading teams of multi-skilled engineers, and ensuring operational excellence. You will play a key role in improving performance, maintaining compliance, and building strong client relationships.

Key Responsibilities

• Lead, supervise, and mentor engineering teams across a designated area
• Recruit, train, and develop engineers to enhance performance and capability
• Drive productivity, efficiency, and service delivery standards
• Conduct performance reviews and support development planning
• Oversee and support capital projects within your region
• Monitor KPIs and SLAs, using data to improve service performance
• Ensure full compliance with Health & Safety standards and regulations
• Conduct site audits and regular engineer visits (minimum twice per year)
• Manage stock control and approve timesheets
• Act as the primary escalation point for site-related issues
• Build and maintain strong relationships with stakeholders and partners
• Identify and implement process improvements and operational efficiencies

About You

We are looking for a confident and experienced leader with a strong background in service delivery or facilities management.

• Recognised trade qualification or FM management qualification
• Minimum of 5 years' experience in service delivery or operations management
• Proven experience managing teams across multiple locations
• Strong leadership, organisational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• A proactive mindset with a focus on continuous improvement

What's on Offer

• Opportunity to join a growing and evolving organisation
• A varied and impactful role with regional responsibility
• Career development opportunities and investment in your growth
• Flexible working across site, office, and home

RG Setsquare is acting as an Employment Agency in relation to this vacancy.