Operations Manager - PFI

We're seeking an experienced Operations Manager to lead a multi-site Private Finance Initiative (PFI) contract across three sites in Bristol and Somerset. This is an exceptional opportunity to take ownership of a high-performing contract and manage a team delivering essential public-sector services.

If you have a strong background in PFI contract management and are passionate about driving operational excellence, this role offers long‑term career stability, development, and the opportunity to make a meaningful impact.

About the Role

As Operations Manager, you will oversee all operational, financial, and compliance activity across three court sites, leading a team of up to 20 people. You'll ensure the contract delivers against KPIs, maintains statutory and technical compliance, and continues to achieve high client satisfaction.

Your responsibilities will include:

• Leading the delivery of a multi-site PFI contract and ensuring full contractual compliance
• Managing budgets, performance, and service delivery with a focus on sustainability and long-term value
• Supporting and developing Site Managers and operational teams
• Managing supplier relationships and ensuring KPIs/SLA obligations are met
• Overseeing health & safety across all sites
• Leading lifecycle planning and annual work scheduling
• Running monthly performance meetings with the client
• Driving continuous improvement, governance, and customer excellence
• Conducting staff performance reviews and supporting wellbeing initiatives

What You Will Bring

• 2-3 years of PFI contract management experience - essential
• Strong leadership experience within multi-site operational environments
• Proven ability to manage budgets and deliver consistent results
• Technical or FM qualification (IWFM or NEBOSH preferred)
• Excellent stakeholder management and customer relationship skills
• A resilient, confident decision-maker with a people‑focused approach

Package & Benefits

• At least 24 days' holiday plus bank holidays, with the option to buy more
• Pension scheme with minimum 5% employee contribution, matched up to 6%
• Flexible benefits package
• Retail, leisure, and wellbeing discounts
• Two annual social impact/volunteering days
• Family-friendly policies
• Career development and funded leadership training
• Long-term, stable contract environment with strong progression pathways

Working Pattern

• Based across three sites, with travel required between locations
• On site five days per week (occasional home working where appropriate)
• Full-time, 39 hours per week

Contract Scale

• Direct responsibility for activity across contracts worth up to £10 million
• Part of a long-term contract valued at £130 million over 25 years

If you are open to opportunities, or want to have a confidential conversation regarding what is available and what the market looks like, please apply today.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.