Contract Manager

Greetings of the day!

Dear Job seeker.

My client is looking for a Contract Manager who can start with us ASAP, please see the description below & apply if this interests you-

ROLE: Contract Manager
Start Date: ASAP
Working Hours: Monday - Friday 0700 - 1600 (flexibile work timings)
LOCATION: Waxlow Road, Harlesden, London, NW10

Our client are one of the UK's leading facilities management and professional services companies, delivering integrated solutions across cleaning, security, engineering, maintenance, energy, and workplace services. We are committed to creating better places to work, live, and visit through exceptional service delivery and innovation.

• To ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations
• Complete auditing and reporting showing non-conformance and remedial action taken.
• Continuation of Service Levels and all reactive tasks closed
• Work additional to specification is agreed with client, documented, actioned and costs recovered.
• Clients complaints and concerns are investigated and rectified swiftly. Action is recorded
• Hazards and risks are assessed prior to work commencing.
• Contracts are managed in line with specification
• Production of monthly KPI report
• Site is managed in line with the specification and contract
• Full conformance with Workplace +
• The financial performance of the contract is maintained
• High standards of conduct and performance
• Work carried out matches the specification, and also customer expectations.
• Quality company image is portrayed by site based staff
• Staff support each other and the company
• Agreement with Regional Manager of a Personal Development Plan

Manage operations - maintain quality of services to customer

• Hold client meetings as required, but a minimum of once per week to discuss services provided.
• Compliance - ensure all daily, weekly and periodic sign off sheets are completed and stored in line with client requirements
• Ensure monthly Q-Audits, as agreed, are completed on time
• Review Q-audit failed audit scores, with performance improvement plan to resolve
• Ensure QHSE compliance site wide, working closely with regional team
• Respond to all reactive tasks within agreed KPI's
• Identify and agree "one-offs" and additional requirements with clients/ customer. Complete a once-off sales order.
• Deal with customer complaints or concerns within 24 hours
• Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow the Live safe principles.

RG Setsquare is acting as an Employment Business in relation to this vacancy.