Admin Officer

Admin Officer
Location: Swindon, SN1 2JB
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9am - 5pm
Pay Rate: £12.86 per hour

If you're someone who enjoys supporting people, staying organised, and making sure services run smoothly, this is a great opportunity to join a welcoming team at a court setting in Swindon. You'll be the reassuring point of contact for service users and stakeholders-helping people understand what's next and where to go for the right support.

What you'll be doing:
* Undertake administrative tasks to help prepare for, facilitate, and support hearings
* Provide clear information and signposting via face to face, incoming/outgoing telephone contact, and correspondence in a range of formats
* Use service scripts and knowledge articles to direct queries to the right services, including support for users with specific or complex needs
* Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (updating OPTIC as required)
* Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
* Support jury service activities including selection, deferral, reassignment and attendance tracking, and process related expenses and court fees
* Assist with listing and scheduling, including urgent matters, diary coordination and administrative support for judicial business
* Support enforcement procedures such as financial assessments, fine collection assistance, and basic statistical/financial reporting
* Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
* Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required

What you'll bring:
* Confidence communicating clearly with people-calmly and professionally-even when needs are complex
* A strong administrative approach with attention to accuracy, confidentiality and compliance
* Ability to manage multiple priorities, follow standard operating procedures, and meet performance targets
* A proactive mindset focused on service, prevention of escalation, and consistent support

Additional information:
You'll work in an operational environment where responsiveness and careful handling of information are essential.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you're ready to use your customer service strengths to support justice effectively, we'd love to hear from you. Apply today to be considered for this Swindon role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.