Administration Services Co-ordinator

The Opportunity

An exciting opportunity has arisen for an experienced Service Delivery Manager to oversee the delivery of managed services within a fast-paced healthcare environment. Working closely with operational teams, site coordinators, suppliers, and key customer stakeholders, you will ensure the smooth day-to-day running of services, maintaining high standards and supporting effective supply chain operations.

As the main point of contact for customers, you will play a vital role in ensuring consumables, equipment, and associated services are delivered efficiently, helping to minimise operational disruption and maintain exceptional service levels.

Key Responsibilities

• Manage the day-to-day delivery of contracted services across the site.
• Act as the primary point of contact for customers regarding service performance and operational activities.
• Lead, support, and develop on-site coordinators to ensure high levels of performance.
• Monitor stock levels, consumable ordering, and supply chain activities to maintain service continuity.
• Build and maintain strong relationships with customers, suppliers, and subcontractors.
• Ensure purchasing processes and procedures are completed accurately and in line with operational requirements.
• Deliver training and support to end users on relevant systems and processes.
• Analyse operational data and produce reports to support service improvements and performance reviews.
• Coordinate customer meetings, supplier reviews, and procurement discussions.
• Support product evaluations, trials, and operational improvement projects as required.

About You

• Previous experience in service delivery, operations management, account management, healthcare services, or a similar customer-focused environment.
• Experience within healthcare services, medical devices, managed services, or supply chain operations would be advantageous.
• Strong relationship-building and customer service skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel, with the ability to analyse and interpret data.
• Highly organised with strong time management and prioritisation skills.
• Able to work effectively under pressure and meet deadlines.
• A proactive problem solver with excellent attention to detail.
• Self-motivated and capable of managing operational challenges independently.
• Full UK driving licence preferred.

What's on Offer?

This is an excellent opportunity for an organised and customer-focused professional looking to develop their career within a dynamic healthcare services environment. You'll join a growing organisation where you can make a real impact, build strong stakeholder relationships, and contribute to the delivery of high-quality operational services.

Apply today for immediate consideration.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.