case administrator

Case Administrator (AO) - Probation Services
Location: London (Mitre House, Borough High Street)
Additional information:
* Pay rate: £14.91 per hour
* Working pattern: 37 hours, Monday to Friday (3 days in office / 2 days working from home

If you're organised, confident with information systems, and you enjoy making sure important details land accurately and on time, this is a role where your admin support genuinely matters. Our Client is looking for a Case Administrator to help keep offender records, schedules and documentation running smoothly within a busy operational environment.
What you'll be doing:
* Set up and maintain offender information on approved databases and paper systems as part of case documents
* Arrange all required appointments listed in the Initial Sentence Plan, ensuring nothing is missed
* Share relevant information with the Offender Management Team, Interventions Unit and/or Visor Unit as needed
* Produce, update and maintain case and report lists to a high standard (including documents that may be shared externally)
* Support administration for court-based and sentence-related activities, keeping files and records complete and up to date
* Receive and distribute information across multiple channels (telephone, email, post, trackers), responding appropriately
* Maintain accurate diaries and provide an effective reception and telephone enquiry service
* Keep data consistent by checking for missing/inaccurate information and taking the right steps to correct it
* Input and maintain information in computerised record systems and spreadsheets, including statistical tracking
* Support monitoring of compliance/non-compliance and help with enforcement administration where required
* Organise resources and equipment needed for case activities, and report faults/hazards promptly
* Attend meetings as appropriate and provide administration support, including note-taking when required
What you'll bring:
* Strong IT capability, with confidence using MS Office (especially Word, Excel and PowerPoint)
* Strong verbal and written communication skills, with the ability to interact professionally with a wide range of people
* Basic numeric skills and a careful, detail-focused approach to records, data and paperwork
* The ability to work on your own initiative while maintaining accuracy and timeliness
* Confidence handling sensitive situations calmly, including where people may be in crisis or display challenging behaviour
* A practical, organised mindset-able to prioritise workload and keep records and schedules flowing
Ready to bring structure, accuracy and calm to a role that keeps cases moving? Apply now to be considered for this Case Administrator opportunity with a reputed client in London.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.