Tenancy Enforcement Officer

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Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

Woking Borough Council has an exciting opportunity for an enthusiastic and experienced professional to join our busy and dedicated Housing Standards Team as a Tenancy Enforcement Officer on a full time, permanent basis. This is a new role developed in line with the implementation of the Renters’ Rights Act 2025 to engage with and advocate for tenants who are experiencing issues within the private rented sector.

Reporting to the Senior Housing Standards Officer, in this role you'll be responsible for investigating complaints from tenants, carrying out property inspections and providing specialist advice in relation to tenancy administration. You will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes.

The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations. You will engage with landlord, letting agents and other stakeholders. Where indicated, you will take enforcement action in line with the Council’s Enforcement Policy using the full range of regulatory powers available.

We are looking for someone with experience in private sector housing legislation, particularly relating to landlord and tenant legislation and the Renters’ Rights Act. You will have experience of dealing with members of the public, recording conversations accurately, delivering advice and advocating for vulnerable people, including in enforcement situations.

It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people. 

There is the opportunity to undertake a Level 4 Apprenticeship in Regulatory Compliance with a focus on Tenancy Enforcement.

This role requires the post holder to hold a valid full driver’s licence.

Woking Borough Council offers in return:

• A competitive salary (£29,633to £48,059 dependent on experience)
• Flexible benefits and vehicle allowance
• 23 days annual leave
• Flexi time scheme
• Membership of the local government pension scheme
• Discounted health and leisure membership
• Excellent career opportunities for committed individuals.

The successful applicant will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.  An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

For an informal discussion about the post please contact Anne Woodward, Senior Housing Standards Officer [phone removed] or Emma Bourne, Head of Environmental Health [phone removed].

Closing Date:       22 September 2026 - 23:55pm

Interview Date:    29 September 2026