Contract and Operations Support - L3 Business Admin apprentice

Job summary

A rewarding job where you earn while you learn!

This is a great opportunity to join DVSA’s Theory Test Contract Management Team, where you will learn new skills and gain a qualification.

Are you organised and good at multitasking?

Have you got a keen eye for detail?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA

Job description

This role combines learning and practical on the job training. At the end of it all, you'll have a Level 3 qualification in Business Administration. Make no mistake, it’ll be hard work. You’ll need to be highly motivated, but we’ll help you balance your work and studies, better still, you will enjoy a host of great benefits.

The apprenticeship will be delivered in England by CT Skills or in Wales by Educ8.

The L3 Business Administration Apprentice – Contracts Support Apprentice is responsible for the supporting the management of one of two Theory Test Contracts: Test Centre Network (TCN) or the Theory Test Assessment Platform (TTAP) and the operational management of the services provided through these contracts.

Your responsibilities will include, but aren’t limited to:

• Support the administration of contract and operational documentation for the Theory Test Service Contracts.
• Support the routine financial reporting and invoice reconciliation, producing reports for Contract and Operational Delivery Manager for one of the Theory Test Services.
• Support the analysis of data reports to help the operational and contractual management of supplied services.
• Provide secretariat support for Contract management Boards including the producing of outputs for circulation.
• Deal with general enquiries from suppliers of Theory Test Services, along with other key stakeholders.
• Produce KPI performance reports for each supplier.

For further information on the role, please read the role profile which is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

To be successful in this role you will need to have the following experience:

• Experience of producing and analysing reports, for example tracking invoices, supplier performance including KPI management
• Experience of providing generalist administrative support, including query management, incident management and note taking

Additional Information

To be eligible for this apprenticeship, you must:

• Be aged 18 or over.
• Have the right work in the UK.
• Hold the required qualifications.
• Not be in full-time education.
• Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
• Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found here. If you are not sure if you meet the residency requirements then please contact us before applying.

If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally you must not already be over-qualified or over-experienced in this type of work.

If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated.

This role is expected to start November 2026 so the successful candidate will need to be available then.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 32 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Qualifications

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service<