Content Designer (Ref: 21827)

Job summary

This position is based nationally.

Job description

The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As a Content Designer, you’ll work closely in your team with service and interaction designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will own the content and its quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.

Key Responsibilities

· Be responsible for content quality as the content lead within your project or service, working within multidisciplinary teams.

· Develop and contribute to content strategies to help digital services meet both business and user needs.

· Lead on publishing guidance content to the GOV.UK website, building long-term relationships with stakeholders.

· Initiate content improvements and influence decisions using data and evidence.

· Champion accessibility and inclusion, making sure content meets WCAG 2.2 accessibility requirements.

· Scope, create and improve user-centred content based on user feedback, research and data.

· Manage and support other content designers, sharing good practice to improve quality and consistency across content.

· Engage with, and contribute to, the HMCTS and cross-government content design communities.

Skills & Experience:

· Design content for end-to-end services from concept to delivery, being responsible for content quality

· Influence decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible

· Apply content standards and style guidelines to your work and supporting other content designers to make sure design standards are met

· Implement content strategies and evaluating their impact to make sure user needs and business objectives are met

· Work in a fast-paced environment with tight deadlines

· Make complex language and processes easy to understand

· Build long-term, strategic stakeholder relationships

Essential Criteria:

· Experience of creating and improving content to meet user needs, being responsible for developing clear and accessible content to communicate complex issues

· Experience contributing to content strategies or identifying content solutions to meet both user needs and business objectives

· Experience managing and influencing stakeholders, using data and insights to support content decisions

· A demonstrable understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made

· Strong editing skills

Desirable Criteria:

· You’re an active member of a design community, actively networking with others and contributing to ways of working and community activities such as content critiques

· You’re familiar with the criteria used on GDS service assessments.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Changing and Improving
• Delivering at Pace

Benefits

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

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